Swyx SwyxExpress X20 review

Voice over IP systems can save money and reduce support hassles for time-starved system administrators. Unless it's a Swyx VoIP system, as Andrew Webb and Kat Orphanides discovered in our review.

Trunk configuration in SwyxWare.

Trunk configuration in SwyxWare

Setting up a user account and mapping it to an incoming number wasn't as complicated as the initial trunk setup, although a number of settings weren't very intuitive. For example, incoming numbers had to be added to the trunk before they could be mapped to the local user, and each user had to be set up in numerical order. Outbound calls worked immediately, but we experienced some initial difficulty connecting inbound calls - a common problem, somewhat similar related to earlier authentication issues, which is most easily solved by ensuring that your trunk server correctly identifies itself to the Swyx server.

Setting up a user account and mapping it to an incoming number wasn't as complicated as the initial trunk setup, although a n

Setting up a user account and mapping it to an incoming number wasn't as complicated as the initial trunk setup, although a number of settings weren't very intuitive.

Audio quality was choppy and somewhat disappointing - we confirmed that this was not a network issue by connecting the X-Lite softphone directly to the trunk provided by the local Asterisk server and the call quality was significantly better, making the most likely source of the choppiness either software latency or the underpowered Swyx server hardware.

We tested the Swyx VoIP system using both the SwyxIT softphone provided, and X-Lite, a free-to-download basic SIP softphone. Both were able to connect to the Swyx server without any problems. We were pleased with the supplied SwyxIT softphone application, too. It has all the features we expect from a commercial soft phone application, including easy-to-use speed dial and phonebook options. It also worked well with the existing audio devices on our PC.

Featured Resources

The ultimate law enforcement agency guide to going mobile

Best practices for implementing a mobile device program

Free download

The business value of Red Hat OpenShift

Platform cost savings, ROI, and the challenges and opportunities of Red Hat OpenShift

Free download

Managing security and risk across the IT supply chain: A practical approach

Best practices for IT supply chain security

Free download

Digital remote monitoring and dispatch services’ impact on edge computing and data centres

Seven trends redefining remote monitoring and field service dispatch service requirements

Free download

Most Popular

Best Linux distros 2021
operating systems

Best Linux distros 2021

11 Oct 2021
Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans
Laptops

Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans

11 Oct 2021
Telegram bots are out to steal your one-time passwords
hacking

Telegram bots are out to steal your one-time passwords

30 Sep 2021