Latest about Instant Messaging (IM)
Talking to a business should feel like messaging a friend
Whitepaper Managing customer conversations at scale with the WhatsApp Business Platform
Goodbye broadcasts, hello conversations
Whitepaper Drive conversations across the funnel with the WhatsApp Business Platform
Signal hires former Google manager Meredith Whittaker as first president
News An outspoken critic of the dangers of AI, Whittaker promises to keep Signal users out of tech giants' "surveillant gaze"
Telegram to roll out premium tier as it tops 700m daily users
News The company has remained tight-lipped about pricing but is launching a paid-for tier ahead of rivals
Microsoft bolsters Teams platform with host of call quality improvements
News New features leverage AI and machine learning to improve both voice and video quality across the platform
What should we do about encrypted messaging apps?
In-depth From WhatsApp to Telegram to Signal, the growth in use of end-to-end encryption messaging apps is soaring. But do their positives outweigh the risks of them being used by 'bad actors'?
Hackers are using fake messages to break into WhatsApp accounts
News Hackers are posing as friends to gain users' trust
WhatsApp counters fake viral messages with new fact-check tool
News The Google-powered feature lets users search whether a story is legit or fake
