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                    <title><![CDATA[ Latest from ITPro UK in Help-desk ]]></title>
                <link>https://www.itpro.com/uk/tag/help-desk</link>
        <description><![CDATA[ All the latest help-desk content from the ITPro  UK team ]]></description>
                                    <lastBuildDate>Thu, 18 Oct 2018 05:38:00 +0000</lastBuildDate>
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                                                            <title><![CDATA[ How to get help in Windows 10 ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/operating-systems/26581/how-to-get-help-in-windows-10</link>
                                                                            <description>
                            <![CDATA[ Find out how to get expert help and support for Windows 10 from Microsoft and others ]]>
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                                                                        <pubDate>Thu, 18 Oct 2018 05:38:00 +0000</pubDate>                                                                                                                                <updated>Fri, 22 Oct 2021 15:40:00 +0000</updated>
                                                                                                                                            <category><![CDATA[Windows]]></category>
                                                    <category><![CDATA[Software]]></category>
                                                    <category><![CDATA[Microsoft]]></category>
                                                                                                                    <dc:creator><![CDATA[ Clare Hopping ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/Zy8wgBtQHZ2XhXtY5UaZA5-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[A close up of the Windows 10 home screen]]></media:description>                                                            <media:text><![CDATA[A close up of the Windows 10 home screen]]></media:text>
                                <media:title type="plain"><![CDATA[A close up of the Windows 10 home screen]]></media:title>
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                                                            <title><![CDATA[ Liberty Global picks Cisco to unify the customer service platforms across its separate brands ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/business-operations/31383/liberty-global-picks-cisco-to-unify-the-customer-service-platforms-across</link>
                                                                            <description>
                            <![CDATA[ The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe ]]>
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                                                                        <pubDate>Tue, 26 Jun 2018 12:12:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business Strategy]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Keumars Afifi-Sabet ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/MmQsHkHRd3VoH7u9sivQYC-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[A hand adjusting a dial labelled &amp;quot;Customer Service&amp;quot; and a corresponding gauge with the needle pointing to &amp;quot;Max&amp;quot;.]]></media:description>                                                            <media:text><![CDATA[A hand adjusting a dial labelled &amp;quot;Customer Service&amp;quot; and a corresponding gauge with the needle pointing to &amp;quot;Max&amp;quot;.]]></media:text>
                                <media:title type="plain"><![CDATA[A hand adjusting a dial labelled &amp;quot;Customer Service&amp;quot; and a corresponding gauge with the needle pointing to &amp;quot;Max&amp;quot;.]]></media:title>
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                                                            <title><![CDATA[ Apple offers free fixes for faulty MacBook keyboards ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/laptops/31367/apple-offers-free-fixes-for-faulty-macbook-keyboards</link>
                                                                            <description>
                            <![CDATA[ Tech giant relents after lawsuits and petition demand it to fix its troubled design ]]>
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                                                                        <pubDate>Mon, 25 Jun 2018 09:31:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Laptops]]></category>
                                                    <category><![CDATA[Hardware]]></category>
                                                                                                                    <dc:creator><![CDATA[ Joe Curtis ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/qk4LLP7yjg8V7gJ4sangEV-1280-80.jpg">
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                                                            <title><![CDATA[ Asus VC239H review: A budget belter ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/hardware/30590/asus-vc239h-review-a-budget-belter</link>
                                                                            <description>
                            <![CDATA[ It may not have much flair, but this 1080p monitor is excellent value ]]>
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                                                                        <pubDate>Wed, 21 Feb 2018 12:18:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Monitors]]></category>
                                                    <category><![CDATA[Hardware]]></category>
                                                                                                                    <dc:creator><![CDATA[ Sasha Muller ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/yzxmKXEh2YggfEKGwK779N-1280-80.jpg">
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                                                            <title><![CDATA[ 2018 smartphone sales to stagnate amid poor demand ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/mobile-phones/30522/2018-smartphone-sales-to-stagnate-amid-poor-demand</link>
                                                                            <description>
                            <![CDATA[ Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce ]]>
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                                                                        <pubDate>Tue, 13 Feb 2018 11:29:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Mobile Phones]]></category>
                                                    <category><![CDATA[Hardware]]></category>
                                                                                                                    <dc:creator><![CDATA[ Lee Bell ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/u8Nv9cTN25sMxtuhUKpibT-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Smartphones pile]]></media:description>                                                            <media:text><![CDATA[Smartphones pile]]></media:text>
                                <media:title type="plain"><![CDATA[Smartphones pile]]></media:title>
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                                                            <title><![CDATA[ How can a help desk build your business? ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/business-intelligence/29725/how-can-a-help-desk-build-your-business</link>
                                                                            <description>
                            <![CDATA[ A help desk presents opportunities to resolve problems effectively and build good client relationships ]]>
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                                                                        <pubDate>Mon, 16 Oct 2017 11:41:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Data and Insights]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Esther Kezia Thorpe ]]></dc:creator>                                                                                                    <media:content type="image/png" url="https://cdn.mos.cms.futurecdn.net/Lpoa5cTcGiKjXqAQH25GKd-1280-80.png">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Help desk centre]]></media:description>                                                            <media:text><![CDATA[Help desk centre]]></media:text>
                                <media:title type="plain"><![CDATA[Help desk centre]]></media:title>
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                                                            <title><![CDATA[ Why is the Wi-Fi not working (and other common IT helpdesk gripes) ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/strategy/23729/why-is-the-wi-fi-not-working-and-other-common-it-helpdesk-gripes</link>
                                                                            <description>
                            <![CDATA[ Users! Who needs 'em? ]]>
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                                                                        <pubDate>Wed, 17 Dec 2014 14:32:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Rene Millman ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/XXDT264CshRRdkfPMTV23V-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Help key]]></media:description>                                                            <media:text><![CDATA[Help key]]></media:text>
                                <media:title type="plain"><![CDATA[Help key]]></media:title>
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                                                            <title><![CDATA[ Spiceworks review ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/628981/spiceworks-review</link>
                                                                            <description>
                            <![CDATA[ Keeping track of your IT infrastructure doesn't have to be expensive or complicated as Karl Wright discovers. ]]>
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                                                                        <pubDate>Mon, 29 Nov 2010 15:01:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Digital Transformation]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Karl Wright ]]></dc:creator>                                                                                                    <media:content type="image/png" url="https://cdn.mos.cms.futurecdn.net/PLUT8CVGhyYBd4XDgZgRsE-1280-80.png">
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                                                                                                                                                                        <media:description><![CDATA[Using the inventory tab, you can browse devices by category (including Active Directory groups), see which devices currently ]]></media:description>                                                            <media:text><![CDATA[The Spiceworks dashboard gives you an overview of everything on your network, including a timeline that shows network events ]]></media:text>
                                <media:title type="plain"><![CDATA[The Spiceworks dashboard gives you an overview of everything on your network, including a timeline that shows network events ]]></media:title>
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                                                            <title><![CDATA[ Call centre IT drains productivity ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/606264/call-centre-it-drains-productivity</link>
                                                                            <description>
                            <![CDATA[ Staff are looking to ‘up-skill’ and handle more complex customer queries with a variety of platforms, but lack the IT resources to do the job effectively. ]]>
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                                                                        <pubDate>Wed, 17 Sep 2008 17:03:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Mobile Phones]]></category>
                                                    <category><![CDATA[Hardware]]></category>
                                                                                                                    <dc:creator><![CDATA[ Miya Knights ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/xtQdNP2oz9WkF9RQKSG3hF-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Call Centre]]></media:description>                                                            <media:text><![CDATA[Call Centre]]></media:text>
                                <media:title type="plain"><![CDATA[Call Centre]]></media:title>
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                                                            <title><![CDATA[ IT requests cause Monday morning blues ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/605184/it-requests-cause-monday-morning-blues</link>
                                                                            <description>
                            <![CDATA[ A survey of IT managers finds they are deluged by a troubleshooting ‘rush hour’ at the beginning of every working week. ]]>
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                                                                        <pubDate>Tue, 05 Aug 2008 15:00:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Miya Knights ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/HHcSBR2h9Xw4U9z9s6Wtua-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[IT problem]]></media:description>                                                            <media:text><![CDATA[IT problem]]></media:text>
                                <media:title type="plain"><![CDATA[IT problem]]></media:title>
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                                                            <title><![CDATA[ Public Sector Roundup: e-crime business threat ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/603588/public-sector-roundup-e-crime-business-threat</link>
                                                                            <description>
                            <![CDATA[ Wales aims to combat e-crime, Hull University gets help with data archiving, Dyfed Powys Police seek to improve helpdesk services and Manchester’s congestion charge gets the go-ahead. ]]>
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                                                                        <pubDate>Wed, 11 Jun 2008 03:21:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Cyber Crime]]></category>
                                                    <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Ash Dosanjh ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/aF3t7FNUvm9JXL8YAW6McD-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Public Sector IT]]></media:description>                                                            <media:text><![CDATA[Public Sector IT]]></media:text>
                                <media:title type="plain"><![CDATA[Public Sector IT]]></media:title>
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                                                            <title><![CDATA[ More holidays for overworked IT staff ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/203151/more-holidays-for-overworked-it-staff</link>
                                                                            <description>
                            <![CDATA[ A new report shows nearly 50 per cent of IT pros work during their holidays. ]]>
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                                                                        <pubDate>Tue, 03 Jun 2008 13:13:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Ash Dosanjh ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/mqsukvAqeNeiUq7EqBjj5P-1280-80.jpg">
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                                                            <title><![CDATA[ Warburtons signs Atos for helpdesk support ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/202137/warburtons-signs-atos-for-helpdesk-support</link>
                                                                            <description>
                            <![CDATA[ Five-year contract with the British bread-maker will provide helpdesk support for nearly 2,000 users. ]]>
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                                                                        <pubDate>Fri, 30 May 2008 10:23:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Software]]></category>
                                                                                                                    <dc:creator><![CDATA[ Ash Dosanjh ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/RanySVAedfoPrc3b75559Q-1280-80.jpg">
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