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                    <title><![CDATA[ Latest from ITPro UK in Instant-messaging ]]></title>
                <link>https://www.itpro.com/tag/instant-messaging</link>
        <description><![CDATA[ All the latest instant-messaging content from the ITPro  UK team ]]></description>
                                    <lastBuildDate>Wed, 22 Apr 2026 09:43:53 +0000</lastBuildDate>
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                                                            <title><![CDATA[ "Consumer messaging apps were never designed to handle sensitive communications" – Government decision-makers are confused about messaging security, BlackBerry report finds  ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/security/consumer-messaging-apps-were-never-designed-to-handle-sensitive-communications-government-decision-makers-are-confused-about-messaging-security-blackberry-report-finds</link>
                                                                            <description>
                            <![CDATA[ Despite official warnings, they're still routinely using WhatsApp for confidential communications ]]>
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                                                                        <pubDate>Wed, 22 Apr 2026 09:43:53 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Emma Woollacott ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/WawfjQpvXwUCFfi5h3GuB9-1280-80.jpg">
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                                                            <title><![CDATA[ Watch your tone at work, Atlassian warns: Poor communication and blunt messages are confusing colleagues – and it's having a serious impact on productivity ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/software/business-apps/watch-your-tone-at-work-atlassian-warns-poor-communication-and-blunt-messages-are-confusing-colleagues-and-its-having-a-serious-impact-on-productivity</link>
                                                                            <description>
                            <![CDATA[ Engaging with colleagues via email or chat platforms wastes time and hampers team alignment ]]>
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                                                                        <pubDate>Thu, 19 Feb 2026 09:30:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business Apps]]></category>
                                                    <category><![CDATA[Software]]></category>
                                                                                                                    <dc:creator><![CDATA[ Emma Woollacott ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/Xd4NCPPouQ4wXJLPPXLNHR-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Frustrated male worker sitting at a desk with fingers placed on bridge of nose while in an open plan office space.]]></media:description>                                                            <media:text><![CDATA[Frustrated male worker sitting at a desk with fingers placed on bridge of nose while in an open plan office space.]]></media:text>
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                                                            <title><![CDATA[ WhatsApp Communities to unify workplace group chats, expand functionality ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/business-strategy/collaboration/369453/whatsapp-communities-to-unify-workplace-group-chats</link>
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                            <![CDATA[ Group chats will also expand to 1,024 participants, as WhatsApp aims to cater to larger teams ]]>
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                                                                        <pubDate>Thu, 03 Nov 2022 12:26:10 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Leadership]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Rory Bathgate ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/Kkip7hn565CU2WZyuVDiaP-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[WhatsApp&amp;#039;s app in the top corner of a smartphone ]]></media:description>                                                            <media:text><![CDATA[WhatsApp&amp;#039;s app in the top corner of a smartphone ]]></media:text>
                                <media:title type="plain"><![CDATA[WhatsApp&amp;#039;s app in the top corner of a smartphone ]]></media:title>
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                                                            <title><![CDATA[ Salesforce partners with WhatsApp for personalised business messaging ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/business-operations/sales-crm/369126/salesforce-partners-with-whatsapp-for-personalised-business</link>
                                                                            <description>
                            <![CDATA[ New integration aims to help companies build Salesforce-controlled chat experiences on the messaging platform ]]>
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                                                                        <pubDate>Thu, 22 Sep 2022 10:29:10 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Data and Insights]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Daniel Todd ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/vDvMiKVNu4tSXzcVyk77oh-1280-80.jpg">
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                                                            <title><![CDATA[ Move to business messaging and let richer connections begin ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/marketing-comms/instant-messaging-im/369107/move-to-business-messaging-and-let-richer-connections</link>
                                                                            <description>
                            <![CDATA[ Creating better customer relationships with high-value conversations ]]>
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                                                                        <pubDate>Wed, 21 Sep 2022 07:59:26 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Marketing and Comms]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                <author><![CDATA[ itpro@futurenet.com (ITPro) ]]></author>                    <dc:creator><![CDATA[ ITPro ]]></dc:creator>                                                                                                    <media:content type="image/png" url="https://cdn.mos.cms.futurecdn.net/43vzz26Ld4LygbYVspvShP-1280-80.png">
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                                                            <title><![CDATA[ Talking to a business should feel like messaging a friend ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/marketing-comms/instant-messaging-im/369106/talking-to-a-business-should-feel-like-messaging-a</link>
                                                                            <description>
                            <![CDATA[ Managing customer conversations at scale with the WhatsApp Business Platform ]]>
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                                                                        <pubDate>Wed, 21 Sep 2022 07:39:08 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Marketing and Comms]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                <author><![CDATA[ itpro@futurenet.com (ITPro) ]]></author>                    <dc:creator><![CDATA[ ITPro ]]></dc:creator>                                                                                                    <media:content type="image/png" url="https://cdn.mos.cms.futurecdn.net/39pfA3dcqeCLBFPGFMyPAa-1280-80.png">
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                                                            <title><![CDATA[ Goodbye broadcasts, hello conversations ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/marketing-comms/instant-messaging-im/369105/goodbye-broadcasts-hello-conversations</link>
                                                                            <description>
                            <![CDATA[ Drive conversations across the funnel with the WhatsApp Business Platform ]]>
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                                                                        <pubDate>Wed, 21 Sep 2022 07:12:52 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Marketing and Comms]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                <author><![CDATA[ itpro@futurenet.com (ITPro) ]]></author>                    <dc:creator><![CDATA[ ITPro ]]></dc:creator>                                                                                                    <media:content type="image/png" url="https://cdn.mos.cms.futurecdn.net/gbkxzpZzjdNSPTDy5hmFXf-1280-80.png">
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                                                            <title><![CDATA[ Signal hires former Google manager Meredith Whittaker as first president ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/business/business-operations/368997/signal-hires-former-google-manager-meredith-whittaker-as-first-president</link>
                                                                            <description>
                            <![CDATA[ An outspoken critic of the dangers of AI, Whittaker promises to keep Signal users out of tech giants' "surveillant gaze" ]]>
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                                                                        <pubDate>Tue, 06 Sep 2022 12:47:33 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Encryption]]></category>
                                                    <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Rory Bathgate ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/mwMPSgPKWjWjoKQdka7tQQ-1280-80.jpg">
                                                            <media:credit><![CDATA[Signal]]></media:credit>
                                                                                                                                                                                                                                    <media:description><![CDATA[A headshot of Meredith Whittaker, against a light grey background]]></media:description>                                                            <media:text><![CDATA[A headshot of Meredith Whittaker, against a light grey background]]></media:text>
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                                                            <title><![CDATA[ Telegram to roll out premium tier as it tops 700m daily users ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/marketing-comms/instant-messaging-im/368322/telegram-to-roll-out-premium-tier-as-it-tops-700m-daily</link>
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                            <![CDATA[ The company has remained tight-lipped about pricing but is launching a paid-for tier ahead of rivals ]]>
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                                                                        <pubDate>Mon, 20 Jun 2022 10:25:45 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Marketing and Comms]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Bobby Hellard ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/FETDHzzF4iUTdw792RpnJd-1280-80.jpg">
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                                                            <title><![CDATA[ Microsoft bolsters Teams platform with host of call quality improvements ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/business-strategy/collaboration/368281/microsoft-bolsters-teams-platform-with-host-of-call-quality</link>
                                                                            <description>
                            <![CDATA[ New features leverage AI and machine learning to improve both voice and video quality across the platform ]]>
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                                                                        <pubDate>Tue, 14 Jun 2022 09:54:42 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business Strategy]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Daniel Todd ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/g4JXbcJ2DfcDZthpVKj4o4-1280-80.jpg">
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                                                            <title><![CDATA[ What should we do about encrypted messaging apps? ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/security/encryption/361313/what-should-we-do-about-encrypted-messaging-apps</link>
                                                                            <description>
                            <![CDATA[ From WhatsApp to Telegram to Signal, the growth in use of end-to-end encryption messaging apps is soaring. But do their positives outweigh the risks of them being used by 'bad actors'? ]]>
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                                                                        <pubDate>Mon, 15 Nov 2021 08:00:16 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Encryption]]></category>
                                                    <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Jonathan Weinberg ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/dFTB22UBkUWKAbv6whMk5a-1280-80.jpg">
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                                                            <title><![CDATA[ Hackers are using fake messages to break into WhatsApp accounts ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/marketing-comms/instant-messaging-im/359152/hackers-are-accessing-users-whatsapp-accounts-with-fake</link>
                                                                            <description>
                            <![CDATA[ Hackers are posing as friends to gain users' trust ]]>
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                                                                        <pubDate>Thu, 08 Apr 2021 14:49:08 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Hacking]]></category>
                                                    <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Rene Millman ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/ukgE2eXpdEigPT5S6AZAzA-1280-80.jpg">
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                                                            <title><![CDATA[ WhatsApp counters fake viral messages with new fact-check tool ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/marketing-comms/communications/356650/whatsapp-counters-false-viral-messages-with-new-google-search</link>
                                                                            <description>
                            <![CDATA[ The Google-powered feature lets users search whether a story is legit or fake ]]>
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                                                                        <pubDate>Tue, 04 Aug 2020 13:38:46 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Social Media]]></category>
                                                    <category><![CDATA[Technology]]></category>
                                                                                                                    <dc:creator><![CDATA[ Justin Cupler ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/cVpTJPBniCigMMNpBucXNi-1280-80.jpg">
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                                                            <title><![CDATA[ WhatsApp takes QR codes for a test drive in its latest app update ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/marketing-comms/instant-messaging-im/355771/whatsapp-takes-qr-codes-for-a-test-drive-in-its-latest</link>
                                                                            <description>
                            <![CDATA[ QR feature available in beta on iOS and Android ]]>
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                                                                        <pubDate>Fri, 22 May 2020 18:58:39 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Marketing and Comms]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Sarah Brennan ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/hnVZxPd4FfvvBDEwKAjMMn-1280-80.jpg">
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                                                            <title><![CDATA[ Automattic makes a $4.6M strategic investment in New Vector ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/marketing-comms/instant-messaging-im/355766/automattic-makes-a-46m-strategic-investment-in-new</link>
                                                                            <description>
                            <![CDATA[ Automattic’s investment brings New Vector’s funding to a total of $18.1M ]]>
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                                                                        <pubDate>Fri, 22 May 2020 16:34:02 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Marketing and Comms]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Sarah Brennan ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/iQ9hhXoAPC5H6YZexpcrnT-1280-80.jpg">
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                                                            <title><![CDATA[ Slack now counts four million daily users ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/collaboration-software/27448/slack-now-counts-four-million-daily-users</link>
                                                                            <description>
                            <![CDATA[ Messaging app hails "expanding role" in business ecosystem ]]>
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                                                                        <pubDate>Fri, 21 Oct 2016 10:32:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business Strategy]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Dale Walker ]]></dc:creator>                                                                                                    <media:content type="image/png" url="https://cdn.mos.cms.futurecdn.net/oXbZidi7d6jvmMKPrhXf6L-1280-80.png">
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                                                            <title><![CDATA[ IM set to overtake email, study finds ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/mobile/24939/im-set-to-overtake-email-study-finds</link>
                                                                            <description>
                            <![CDATA[ Juniper research suggest that IM services like WhatsApp will continue their explosive growth ]]>
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                                                                        <pubDate>Tue, 07 Jul 2015 13:55:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business Apps]]></category>
                                                    <category><![CDATA[Software]]></category>
                                                                                                                    <dc:creator><![CDATA[ Adam Shepherd ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/2zVbrBxgGmCxdyJ5oujTLQ-1280-80.jpg">
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                                                            <title><![CDATA[ Facebook launches standalone Messenger website ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/networking/24370/facebook-launches-standalone-messenger-website</link>
                                                                            <description>
                            <![CDATA[ Does this mean IM functionality will be turned off completely in the main Facebook website? ]]>
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                                                                        <pubDate>Fri, 10 Apr 2015 07:15:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Social Media]]></category>
                                                    <category><![CDATA[Technology]]></category>
                                                                                                                    <dc:creator><![CDATA[ Clare Hopping ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/efEsxopTc8zj7ctpbKUYVK-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Facebook]]></media:description>                                                            <media:text><![CDATA[Facebook]]></media:text>
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                                                            <title><![CDATA[ UK SMS text message use fell for first time in 2013 ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/apps/21383/uk-sms-text-message-use-fell-for-first-time-in-2013</link>
                                                                            <description>
                            <![CDATA[ Deloitte study cites increasing popularity of instant messaging services as cause of downturn in SMS use. ]]>
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                                                                        <pubDate>Mon, 13 Jan 2014 16:33:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business Apps]]></category>
                                                    <category><![CDATA[Software]]></category>
                                                                                                                    <dc:creator><![CDATA[ Caroline Donnelly ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/rekqGDYyiqgoU9iZxuJ7Ea-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[SMS service]]></media:description>                                                            <media:text><![CDATA[SMS service]]></media:text>
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                                                            <title><![CDATA[ Smartphone users move to VoIP ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/643342/smartphone-users-move-to-voip</link>
                                                                            <description>
                            <![CDATA[ Text and voice calls giving way to IMs and IP telephony, find analysts. ]]>
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                                                                        <pubDate>Mon, 08 Oct 2012 12:13:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[VoiP]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Stephen Pritchard ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/JmXRg8rt99XfLCvGuaiu76-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Telephony]]></media:description>                                                            <media:text><![CDATA[Telephony]]></media:text>
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                                                            <title><![CDATA[ Blue Coat ProxyOne Appliance review ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/632557/blue-coat-proxyone-appliance-review</link>
                                                                            <description>
                            <![CDATA[ Blue Coat's new ProxyOne Appliance provides enterprise-level web security for SMBs with limited IT expertise. Blue Coat claims installation is a simple six-step process with minimal ongoing maintenance. We put it to the test to see how well it performs and if it really is easy to use. ]]>
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                                                                        <pubDate>Wed, 06 Apr 2011 11:37:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Antivirus]]></category>
                                                    <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Dave Mitchell ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/ZdtFxfdUBrEjhHPAVsfov5-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[The Blue Coat ProxyOne Appliance]]></media:description>                                                            <media:text><![CDATA[The Blue Coat ProxyOne Appliance]]></media:text>
                                <media:title type="plain"><![CDATA[The Blue Coat ProxyOne Appliance]]></media:title>
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                                                            <title><![CDATA[ Citrix GoToMeeting review ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/631837/citrix-gotomeeting-review</link>
                                                                            <description>
                            <![CDATA[ GoToMeeting is an online meeting service from industry giant Citrix, but this isn't necessarily a guarantee of quality as Julian Prokaza finds out in our review. ]]>
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                                                                        <pubDate>Fri, 11 Mar 2011 14:44:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[VoiP]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Julian Prokaza ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/cWwpnVE4ktyZ8rZRNYZikU-1280-80.jpg">
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                                                                                                                                                                        <media:description><![CDATA[With the client software installed, GoToMeeting sessions can be initiated with a couple of mouse clicks.]]></media:description>                                                            <media:text><![CDATA[The Citrix logo]]></media:text>
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                                                            <title><![CDATA[ Cisco adds Jabber instant messaging ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/631630/cisco-adds-jabber-instant-messaging</link>
                                                                            <description>
                            <![CDATA[ Cisco's newly announced Jabber support should make instant messaging easier for its customers. ]]>
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                                                                        <pubDate>Fri, 04 Mar 2011 12:26:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Antivirus]]></category>
                                                    <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Alan Lu ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/VNKsACxt8yFK7GwgTZ7xp6-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[The Cisco logo]]></media:description>                                                            <media:text><![CDATA[The Cisco logo]]></media:text>
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                                                            <title><![CDATA[ Make flexible working work ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/business-intelligence/18034/make-flexible-working-work</link>
                                                                            <description>
                            <![CDATA[ Flexible working is good for employers, staff and customers alike. Today, effective technology is available to give staff access to the same experience at home as they would have in the office, without sacrificing security or the ability to communicate. ]]>
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                                                                        <pubDate>Mon, 31 Jan 2011 15:20:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[VoiP]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                <author><![CDATA[ itpro@futurenet.com (ITPro) ]]></author>                    <dc:creator><![CDATA[ ITPro ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/Zw77cyi2h2kCDSbq6dLRvZ-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Make flexible working work]]></media:description>                                                            <media:text><![CDATA[Make flexible working work]]></media:text>
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                                                            <title><![CDATA[ Facebook Messages: Need to know ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/628633/facebook-messages-need-to-know</link>
                                                                            <description>
                            <![CDATA[ Facebook Messages could be a game changer, but what is it and will it really kill off traditional clients like Gmail et al? ]]>
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                                                                        <pubDate>Tue, 16 Nov 2010 15:32:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Workspace]]></category>
                                                    <category><![CDATA[Software]]></category>
                                                    <category><![CDATA[Google]]></category>
                                                                                                                    <dc:creator><![CDATA[ Tom Brewster ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/JTE9yPNhm297KQBYHfndEo-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Facebook]]></media:description>                                                            <media:text><![CDATA[Facebook]]></media:text>
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                                                            <title><![CDATA[ Tricksters getting testy with IQ scams ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/626590/tricksters-getting-testy-with-iq-scams</link>
                                                                            <description>
                            <![CDATA[ Trend Micro has reported on the proliferation of spam using IQ tests as a lure. ]]>
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                                                                        <pubDate>Thu, 02 Sep 2010 12:36:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Phishing]]></category>
                                                    <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Tom Brewster ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/jq6TjbY8RTGMBs946ipz2R-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Scam]]></media:description>                                                            <media:text><![CDATA[Scam]]></media:text>
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                                                            <title><![CDATA[ Versatile worm infects IM clients ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/626503/versatile-worm-infects-im-clients</link>
                                                                            <description>
                            <![CDATA[ A new type of malware speaks many tongues, as it crawls around instant messaging services. ]]>
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                                                                        <pubDate>Tue, 31 Aug 2010 11:59:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Security]]></category>
                                                                                                                    <dc:creator><![CDATA[ Eric Doyle ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/MimAZdMj6rnAATAppyGpNn-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Computer worm]]></media:description>                                                            <media:text><![CDATA[Computer worm]]></media:text>
                                <media:title type="plain"><![CDATA[Computer worm]]></media:title>
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                                                            <title><![CDATA[ Hitting a home run with IM ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/605325/hitting-a-home-run-with-im</link>
                                                                            <description>
                            <![CDATA[ Case Study: Major League Baseball turns to web-based instant messaging to increase dwell time on its web site and boost fan loyalty. ]]>
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                                                                        <pubDate>Fri, 08 Aug 2008 16:52:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Marketing and Comms]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ IT Pro ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/RVnSuYuaUsgnkd8n6Z5unM-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Major League Baseball]]></media:description>                                                            <media:text><![CDATA[Major League Baseball]]></media:text>
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                                                            <title><![CDATA[ UK businesses ban IM over security fears ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/604455/uk-businesses-ban-im-over-security-fears</link>
                                                                            <description>
                            <![CDATA[ Concerns over data and user security blamed for the growing ban on the use of instant messaging in the workplace. ]]>
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                                                                        <pubDate>Thu, 10 Jul 2008 13:14:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Big Data]]></category>
                                                    <category><![CDATA[Technology]]></category>
                                                                                                                    <dc:creator><![CDATA[ Ash Dosanjh ]]></dc:creator>                                                                                                    <media:content type="image/gif" url="https://cdn.mos.cms.futurecdn.net/NHejW3hcT6YQh3cagH94g8-1280-80.gif">
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                                                                                                                                                                                                                                    <media:description><![CDATA[AOL Instant Messenger (AIM)]]></media:description>                                                            <media:text><![CDATA[AOL Instant Messenger (AIM)]]></media:text>
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                                                            <title><![CDATA[ Student to sit on board of directors ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/604347/student-to-sit-on-board-of-directors</link>
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                            <![CDATA[ A Generation Y teenager will get to help lead  an IT services company with a £250 million revenue to share their knowledge of new technologies. ]]>
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                                                                        <pubDate>Mon, 07 Jul 2008 15:03:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Marketing and Comms]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Asavin Wattanajantra ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/jNu2mgwGkbcYsSrkczenBP-1280-80.jpg">
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                                                            <title><![CDATA[ 3 offers Skype to businesses ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/603549/3-offers-skype-to-businesses</link>
                                                                            <description>
                            <![CDATA[ Skype-to-Skype calling and messaging from mobile phones to be available on a new business price plan, following the success of 3's consumer service. ]]>
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                                                                        <pubDate>Tue, 10 Jun 2008 05:45:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[VoiP]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Danielle Nordine ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/UxUqa9WAvevvyNtLWqwZea-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[3 Skypephone]]></media:description>                                                            <media:text><![CDATA[3 Skypephone]]></media:text>
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                                                            <title><![CDATA[ Yahoo outsources VoIP services ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/193245/yahoo-outsources-voip-services</link>
                                                                            <description>
                            <![CDATA[ A new strategic partnership aims to deliver cheap voice calling capabilities for 97 million Yahoo instant messenger users. ]]>
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                                                                        <pubDate>Wed, 30 Apr 2008 12:12:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[VoiP]]></category>
                                                    <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Miya Knights ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/NwprVWvYzv6EuQ7qQsoUhT-1280-80.jpg">
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