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                            <title><![CDATA[ Latest from ITPro UK in Service-level-agreement ]]></title>
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        <description><![CDATA[ All the latest service-level-agreement content from the ITPro  UK team ]]></description>
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                                                            <title><![CDATA[ Ending the age of data centre ‘five nines’ ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/server-storage/data-centres/369476/ending-the-age-of-data-centre-five-nines</link>
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                            <![CDATA[ High 99.999% availability pledges play well with cloud and data centre customers, but some downtime is always necessary ]]>
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                                                                        <pubDate>Thu, 10 Nov 2022 08:00:06 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Data Centres]]></category>
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                                                                                                                    <dc:creator><![CDATA[ Fleur Doidge ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/VHanktU7A5BS2sMxp97M7D-1280-80.jpg">
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                                                            <title><![CDATA[ Making a smooth transition to a new IT services provider ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/business/business-strategy/358863/making-a-smooth-transition-to-a-new-it-services-provider</link>
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                            <![CDATA[ IT services are core to many firms and changing to a new provider is often a significant task. Careful planning, however, can help avoid some common pitfalls ]]>
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                                                                        <pubDate>Thu, 11 Mar 2021 14:37:17 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business]]></category>
                                                                                                                    <dc:creator><![CDATA[ Sandra Vogel ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/V2Wh6VVA5HDkGEEaLuAg46-1280-80.jpg">
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                                                            <title><![CDATA[ Dating site dumps Amazon over outages ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/641554/dating-site-dumps-amazon-over-outages</link>
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                            <![CDATA[ Web giant's recent run of outages has prompted one customer to take its business elsewhere. ]]>
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                                                                        <pubDate>Thu, 05 Jul 2012 15:17:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Cloud Hosting]]></category>
                                                    <category><![CDATA[Cloud]]></category>
                                                                                                                    <dc:creator><![CDATA[ Rene Millman ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/kxNbgLUskVsyJAn9iVuYMX-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Love split]]></media:description>                                                            <media:text><![CDATA[Love split]]></media:text>
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                                                            <title><![CDATA[ Twitter bounces back from outage ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/641329/twitter-bounces-back-from-outage</link>
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                            <![CDATA[ Social networking site downgrades to previous version, as hacker claims responsibility for taking it offline. ]]>
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                                                                        <pubDate>Fri, 22 Jun 2012 11:42:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Cloud Security]]></category>
                                                    <category><![CDATA[Cloud]]></category>
                                                                                                                    <dc:creator><![CDATA[ Rene Millman ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/2DawSP7XHQH5vmLoHyGd39-1280-80.jpg">
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                                                                                                                                                                                                                                    <media:description><![CDATA[Traffic cones]]></media:description>                                                            <media:text><![CDATA[Traffic cones]]></media:text>
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                                                            <title><![CDATA[ Head to Head: Google Apps vs Microsoft Office 365 ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/635446/head-to-head-google-apps-vs-microsoft-office-365</link>
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                            <![CDATA[ Mary Branscombe compares the enterprise versions of both and her conclusions may surprise you... ]]>
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                                                                        <pubDate>Fri, 05 Aug 2011 18:22:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[SaaS]]></category>
                                                    <category><![CDATA[Cloud]]></category>
                                                                                                                    <dc:creator><![CDATA[ Mary Branscombe ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/2B3HUVMCKva6MLFEeVxSxD-1280-80.jpg">
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                                                                                                                                                                        <media:description><![CDATA[The Google Apps admin page is cluttered with adverts for new features and third-party tools.]]></media:description>                                                            <media:text><![CDATA[Microsoft Office 365 vs Google Apps]]></media:text>
                                <media:title type="plain"><![CDATA[Microsoft Office 365 vs Google Apps]]></media:title>
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                                                            <title><![CDATA[ No more scheduled downtime for Google Apps ]]></title>
                                                                                                                                                                                                <link>https://www.itpro.com/630100/no-more-scheduled-downtime-for-google-apps</link>
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                            <![CDATA[ The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause. ]]>
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                                                                        <pubDate>Mon, 17 Jan 2011 13:36:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Workspace]]></category>
                                                    <category><![CDATA[Software]]></category>
                                                    <category><![CDATA[Google]]></category>
                                                                                                                    <dc:creator><![CDATA[ Jennifer Scott ]]></dc:creator>                                                                                                    <media:content type="image/jpeg" url="https://cdn.mos.cms.futurecdn.net/JeCnujzQB2ijUN24Ty94Xj-1280-80.jpg">
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