The human experience of IT service management

Whitepaper front cover

Provided by

ServiceNow Logo

Digital transformation doesn't just involve new technologies. People drive the change and play a critical role in creating business resilience and incredible customer experiences.

Without the IT technology to support employees in their roles, enabling them to work efficiently and seamlessly - despite the disruptions of today's workplace - the success of an organisation's digitisation could fall apart.

Download this eBook and learn how to embrace human-centred IT service management for success.


ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.

For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.