Visa glitch hits customers
Technical error in credit card transaction processing leads to customers purchases being wrongfully declined.


Hundreds of Visa's European credit card customers' purchases were wrongfully declined following a technical glitch on Friday morning.
The credit card company said that technical problems in their card transaction processing led to some card transactions being declined. The glitch has now been fixed, the company said.
"Immediate action was taken to rectify the issue and a full service was quickly resumed," a spokesperson said in a statement. "We apologise to any Visa cardholders affected and would take this opportunity to reassure cardholders that Visa regards reliability of the system as paramount."
While Visa Europe could not confirm what the cause of the problem was or how many customers were affected, media reports have suggested it was in the hundreds.
Northern and Central European countries were most affected, but some UK customers also reported having transactions declined.
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
Freelance journalist Nicole Kobie first started writing for ITPro in 2007, with bylines in New Scientist, Wired, PC Pro and many more.
Nicole the author of a book about the history of technology, The Long History of the Future.
-
OpenAI is teaming up with Nscale and Aker to build Europe's first AI gigafactory
News Stargate Norway aims to have 100,000 Nvidia processors up and running by the end of next year
-
Nearly half of enterprises aren't prepared for quantum cybersecurity threats
News Most businesses haven't even started transitioning to post-quantum cryptography, research shows