Revenue IT a costly success
Government report criticises Revenue and Customs tactic to pay millions in bidders' costs to encourage competition.
By
Nicole Kobie
published
"The department should have foreseen that its demand for IT services could vary significantly and determined how this might affect its contractor's prices and profit margins," said Leigh. "These will have to be rigorously benchmarked in future to make sure the prices fairly reflect the actual volume of work being carried out."
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