Subway in global POS software roll out

Subway, the sandwich chain, has embarked on a global project to standardise its point-of-sale (POS) software.

The decision will see the international retailer install new systems in over 30,000 of its restaurants across 87 countries.

With a large network of franchisee operations, Subway decided to look for a scalable POS system designed for large and complex retail environments that could also help it strike a balance between the franchisee's needs and the overriding central business strategy.

Thys Van Hout, Subway's chief technology officer, stated: "We understood that this evaluation process was going to result in the largest global deployment of a commercially available solution in the QSR [quick service restaurant] market. We spent over 11 months evaluating over 25 vendors [so] our choice was unanimous."

Subway opted to use the QSR POS software from provider Torex. It said the vendor's international presence would help coordinate the roll out in terms of any risk to its business, while controlling costs.

The fast food chain also said it expects to benefit from the same productivity enhancements as other Torex QSR customers that include McDonald's and Tesco.

By doing so, the roll out should also enable Subway staff to have more time available to concentrate on customer service, in addition to higher levels of flexibility, reliability and scalability.

The chain has doubled the amount of stores it has locally within the last two years to over 1,300 in the UK and Ireland. It is expected that the roll out will support its ambitious plans to grow its presence here further by having 2,010 stores open by 2010.

Miya Knights

A 25-year veteran enterprise technology expert, Miya Knights applies her deep understanding of technology gained through her journalism career to both her role as a consultant and as director at Retail Technology Magazine, which she helped shape over the past 17 years. Miya was educated at Oxford University, earning a master’s degree in English.

Her role as a journalist has seen her write for many of the leading technology publishers in the UK such as ITPro, TechWeekEurope, CIO UK, Computer Weekly, and also a number of national newspapers including The Times, Independent, and Financial Times.