RBS in banking fail after HSBC drama


After Friday's chaos following an HSBC banking systems outage, RBS had its own problems this weekend.

Customers complained they were unable to check accounts and in some cases that they were not credited as they should have been.

The bank said it had problems throughout Saturday due to major IT work that took place on Friday.

We are disappointed that we were not able to fully resolve all of the issues in the timescales that we wanted.

"We are disappointed that we were not able to fully resolve all of the issues in the timescales that we wanted," an RBS spokesperson said.

"Additional resources were mobilised, including extra staff in our branches on Saturday with a number of our branches extending their opening hours. We will keep our customers fully informed and apologise once again for the inconvenience this has caused."

Online banking and telephony are now running largely as normal, the spokesperson said. Account balances have also been updated.

Customers of Natwest, a member of the RBS group, also had issues, according to reports.

ATM, mobile and credit and debit card payment systems were operational in the case of RBS, but HSBC customers were not so lucky on Friday.

Customers flocked to Twitter to complain about the outage, with some shocked they could not use their cards at tills or at cash machines.

HSBC said the outage was caused by a server fault.

RBS has been doing some major IT work of late. It is currently in the process of virtualising thousands of its desktops.

Tom Brewster

Tom Brewster is currently an associate editor at Forbes and an award-winning journalist who covers cyber security, surveillance, and privacy. Starting his career at ITPro as a staff writer and working up to a senior staff writer role, Tom has been covering the tech industry for more than ten years and is considered one of the leading journalists in his specialism.

He is a proud alum of the University of Sheffield where he secured an undergraduate degree in English Literature before undertaking a certification from General Assembly in web development.