instant messaging (IM)

The company has remained tight-lipped about pricing but is launching a paid-for tier ahead of rivals

New features leverage AI and machine learning to improve both voice and video quality across the platform

From WhatsApp to Telegram to Signal, the growth in use of end-to-end encryption messaging apps is soaring. But do their positives outweigh the risks o…

Hackers are posing as friends to gain users' trust

The Google-powered feature lets users search whether a story is legit or fake

QR feature available in beta on iOS and Android

Automattic’s investment brings New Vector’s funding to a total of $18.1M

Messaging app hails "expanding role" in business ecosystem

Juniper research suggest that IM services like WhatsApp will continue their explosive growth

Does this mean IM functionality will be turned off completely in the main Facebook website?

Deloitte study cites increasing popularity of instant messaging services as cause of downturn in SMS use.

Text and voice calls giving way to IMs and IP telephony, find analysts.

Blue Coat's new ProxyOne Appliance provides enterprise-level web security for SMBs with limited IT expertise. Blue Coat claims installation is a simpl…

GoToMeeting is an online meeting service from industry giant Citrix, but this isn't necessarily a guarantee of quality as Julian Prokaza finds out in …

Cisco's newly announced Jabber support should make instant messaging easier for its customers.

Flexible working is good for employers, staff and customers alike. Today, effective technology is available to give staff access to the same experienc…

Facebook Messages could be a game changer, but what is it and will it really kill off traditional clients like Gmail et al?

Trend Micro has reported on the proliferation of spam using IQ tests as a lure.

A new type of malware speaks many tongues, as it crawls around instant messaging services.

Case Study: Major League Baseball turns to web-based instant messaging to increase dwell time on its web site and boost fan loyalty.

Concerns over data and user security blamed for the growing ban on the use of instant messaging in the workplace.

A Generation Y teenager will get to help lead an IT services company with a £250 million revenue to share their knowledge of new technologies.

Skype-to-Skype calling and messaging from mobile phones to be available on a new business price plan, following the success of 3's consumer service.