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WhatsApp Communities to unify workplace group chats, expand functionality
WhatsApp's app in the top corner of a smartphone
collaboration

WhatsApp Communities to unify workplace group chats, expand functionality

Group chats will also expand to 1,024 participants, as WhatsApp aims to cater to larger teams
3 Nov 2022
Salesforce partners with WhatsApp for personalised business messaging
The Salesforce logo on a glass wall in an office building
sales & CRM

Salesforce partners with WhatsApp for personalised business messaging

New integration aims to help companies build Salesforce-controlled chat experiences on the messaging platform
22 Sep 2022
Move to business messaging and let richer connections begin
Whitepaper cover with image of laughing female using a smartphonewhitepaper
Whitepaper

Move to business messaging and let richer connections begin

Creating better customer relationships with high-value conversations
12 Sep 2022
Talking to a business should feel like messaging a friend
Whitepaper cover with title on green banner and image of man working on a laptop on the rightwhitepaper
Whitepaper

Talking to a business should feel like messaging a friend

Managing customer conversations at scale with the WhatsApp Business Platform
12 Sep 2022
Goodbye broadcasts, hello conversations
Whitepaper cover with title and text and right hand side image of female in a striped top using a smartphonewhitepaper
Whitepaper

Goodbye broadcasts, hello conversations

Drive conversations across the funnel with the WhatsApp Business Platform
12 Sep 2022
Signal hires former Google manager Meredith Whittaker as first president
A headshot of Meredith Whittaker, against a light grey background
Business operations

Signal hires former Google manager Meredith Whittaker as first president

An outspoken critic of the dangers of AI, Whittaker promises to keep Signal users out of tech giants' "surveillant gaze"
6 Sep 2022
Telegram to roll out premium tier as it tops 700m daily users
Telegram logo appearing on a smartphone
instant messaging (IM)

Telegram to roll out premium tier as it tops 700m daily users

The company has remained tight-lipped about pricing but is launching a paid-for tier ahead of rivals
20 Jun 2022
Microsoft bolsters Teams platform with host of call quality improvements
The Microsoft Teams app logo displayed on a smartphone
collaboration

Microsoft bolsters Teams platform with host of call quality improvements

New features leverage AI and machine learning to improve both voice and video quality across the platform
14 Jun 2022
What should we do about encrypted messaging apps?
Privacy settings on WhatsApp which uses end-to-end encryption
encryption

What should we do about encrypted messaging apps?

From WhatsApp to Telegram to Signal, the growth in use of end-to-end encryption messaging apps is soaring. But do their positives outweigh the risks o…
15 Nov 2021
Hackers are using fake messages to break into WhatsApp accounts
WhatsApp chat on a smartphone screen
instant messaging (IM)

Hackers are using fake messages to break into WhatsApp accounts

Hackers are posing as friends to gain users' trust
8 Apr 2021
WhatsApp counters fake viral messages with new fact-check tool
communications

WhatsApp counters fake viral messages with new fact-check tool

The Google-powered feature lets users search whether a story is legit or fake
4 Aug 2020
WhatsApp takes QR codes for a test drive in its latest app update
instant messaging (IM)

WhatsApp takes QR codes for a test drive in its latest app update

QR feature available in beta on iOS and Android
22 May 2020
Automattic makes a $4.6M strategic investment in New Vector
instant messaging (IM)

Automattic makes a $4.6M strategic investment in New Vector

Automattic’s investment brings New Vector’s funding to a total of $18.1M
22 May 2020
Slack now counts four million daily users
collaboration

Slack now counts four million daily users

Messaging app hails "expanding role" in business ecosystem
21 Oct 2016
IM set to overtake email, study finds
Mobile

IM set to overtake email, study finds

Juniper research suggest that IM services like WhatsApp will continue their explosive growth
7 Jul 2015
Facebook launches standalone Messenger website
Facebook
Network & Internet

Facebook launches standalone Messenger website

Does this mean IM functionality will be turned off completely in the main Facebook website?
10 Apr 2015
UK SMS text message use fell for first time in 2013
SMS service
business apps

UK SMS text message use fell for first time in 2013

Deloitte study cites increasing popularity of instant messaging services as cause of downturn in SMS use.
13 Jan 2014
Smartphone users move to VoIP
Telephony
Mobile

Smartphone users move to VoIP

Text and voice calls giving way to IMs and IP telephony, find analysts.
8 Oct 2012
Blue Coat ProxyOne Appliance review
The Blue Coat ProxyOne Appliance
Security

Blue Coat ProxyOne Appliance review

Blue Coat's new ProxyOne Appliance provides enterprise-level web security for SMBs with limited IT expertise. Blue Coat claims installation is a simpl…
6 Apr 2011
Citrix GoToMeeting review
The Citrix logo
Network & Internet

Citrix GoToMeeting review

GoToMeeting is an online meeting service from industry giant Citrix, but this isn't necessarily a guarantee of quality as Julian Prokaza finds out in …
11 Mar 2011
Cisco adds Jabber instant messaging
The Cisco logo
Network & Internet

Cisco adds Jabber instant messaging

Cisco's newly announced Jabber support should make instant messaging easier for its customers.
4 Mar 2011
Make flexible working work
Make flexible working work
business intelligence (BI)

Make flexible working work

Flexible working is good for employers, staff and customers alike. Today, effective technology is available to give staff access to the same experienc…
31 Jan 2011
Facebook Messages: Need to know
Facebook
instant messaging (IM)

Facebook Messages: Need to know

Facebook Messages could be a game changer, but what is it and will it really kill off traditional clients like Gmail et al?
16 Nov 2010