IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

WhatsApp now back up after suffering massive global outage

Users reported being unable to load the app for several hours on Wednesday

WhatsApp appears to now be running as normal after suffering a massive outage yesterday, affecting millions of users around the world.

The Facebook-owned social networking app was knocked offline at 4.50pm (ET) on Wednesday, with users unable to access the service for several hours.

WhatsApp has now said the app is now back online, but has given no explanation as to what caused the drop in service. According to a spokesperson speaking to Business Insider, WhatsApp itself caused the outage rather than an external party.

"Earlier today, WhatsApp users in all parts of the world were unable to access WhatsApp for a few hours," said a company spokesperson in an email to IT Pro. "We have now fixed the issue and apologise for the inconvenience."

The company has not specified how many users were affected, but users in India, Canada, the US, Brazil, the UK, and France reported being unable to start the app, and those that did were stuck on a screen with a message saying 'connecting'.

It also affected major operating systems, including Apple's iOS, Google's Android, and Microsoft's Windows mobile.

Although it only lasted a few hours, a global outage of this kind is significant for WhatsApp, as the company now has over one billion users worldwide. The app, which was acquired by Facebook in 2014 for $19 billion, has become an essential tool for communication and commerce in many parts of the world.

Featured Resources

Big data for finance

How to leverage big data analytics and AI in the finance sector

Free Download

Ten critical factors for cloud analytics success

Cloud-native, intelligent, and automated data management strategies to accelerate time to value and ROI

Free Download

Remove barriers and reconnect with your customers

The $260 billion dollar friction problem businesses don't know they have

Free Download

The future of work is already here. Now’s the time to secure it.

Robust security to protect and enable your business

Free Download

Recommended

Move to business messaging and let richer connections begin
Whitepaper

Move to business messaging and let richer connections begin

12 Sep 2022
Talking to a business should feel like messaging a friend
Whitepaper

Talking to a business should feel like messaging a friend

12 Sep 2022
Goodbye broadcasts, hello conversations
Whitepaper

Goodbye broadcasts, hello conversations

12 Sep 2022
Remove barriers and reconnect with your customers
Whitepaper

Remove barriers and reconnect with your customers

12 Sep 2022

Most Popular

How to secure your hybrid workforce
Advertisement Feature

How to secure your hybrid workforce

23 Sep 2022
The human brain is far more complex than AI researchers imagine
artificial intelligence (AI)

The human brain is far more complex than AI researchers imagine

17 Sep 2022
The cryptocurrency implosion shows we’re heading for the end
cryptocurrencies

The cryptocurrency implosion shows we’re heading for the end

29 Sep 2022