Uptime is everything

Whether it’s to compete for increasing customer expectations or in a bid to be the disruptor in rapidly changing marketplaces, businesses in just about every industry today are prioritising building, delivering, and operating software. Software defines the customer experience at nearly every level, so ensuring the quality of your software is essential for customer satisfaction.

However, this isn’t a problem you can just address once and leave it at that. Software is supported by a complex web of systems and infrastructure, with an even more complex web of agents monitoring all the different parts of the stack. When you’re constantly updating and enhancing your software, there will inevitably be lags and downtime, and so you’ll need a full record of not only what went wrong but why and how to fix it.

This whitepaper addresses the importance of this kind of contextual observability to preventing problems with your software, the high costs of downtime, and the barriers you may face to recovering from downtime quickly.


ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.

For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.