Service-Level Agreement (SLA)
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Ending the age of data centre ‘five nines’
In-depth High 99.999% availability pledges play well with cloud and data centre customers, but some downtime is always necessary
By Fleur Doidge Published
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Making a smooth transition to a new IT services provider
In-depth IT services are core to many firms and changing to a new provider is often a significant task. Careful planning, however, can help avoid some common pitfalls
By Sandra Vogel Published
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Dating site dumps Amazon over outages
News Web giant's recent run of outages has prompted one customer to take its business elsewhere.
By Rene Millman Published
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Twitter bounces back from outage
News Social networking site downgrades to previous version, as hacker claims responsibility for taking it offline.
By Rene Millman Published
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Head to Head: Google Apps vs Microsoft Office 365
Vs Mary Branscombe compares the enterprise versions of both and her conclusions may surprise you...
By Mary Branscombe Published
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No more scheduled downtime for Google Apps
News The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause.
By Jennifer Scott Published
News