The desire to create a better online experience for citizens is one of the biggest drivers of digital transformation in government.
In this guide, find out why responsible AI is essential to transforming citizen services—and how to meet service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.
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Provided by IBM
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Using WinRAR? Update now to avoid falling victim to this file path flawNews WinRAR users have been urged to update after a patch was issued for a serious vulnerability.
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Amazon CEO Andy Jassy doubles down on the company's AI focusNews Amazon CEO Andy Jassy thinks companies need to "lean into" AI and embrace the technology despite concerns over job losses.
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Is ChatGPT making us dumber? A new MIT study claims using AI tools causes cognitive issues, and it’s not the first – Microsoft has already warned about ‘diminished independent problem-solving’News A recent study from MIT suggests that using AI tools impacts brain activity, with frequent users underperforming compared to their counterparts.
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‘Agent washing’ is here: Most agentic AI tools are just ‘repackaged’ RPA solutions and chatbots – and Gartner says 40% of projects will be ditched within two yearsNews Agentic AI might be the latest industry trend, but new research suggests the majority of tools are simply repackaged AI assistants and chatbots.
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‘Digital first, but not digital only’: Customer service workers were first on the AI chopping block – but half of enterprises are now backtracking amid a torrent of consumer complaints and poor returns on AINews While businesses have been keen on replacing customer service workers with AI, adoption difficulties mean many are now backtracking on plans.
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Andy Jassy memo warns staff that Amazon will "need fewer people" as it rolls out more generative AINews Amazon's CEO tells workers to be "curious" about AI and educate themselves to protect their livelihoods
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CEOs and CISOs at odds over the benefits of generative AINews While CEOs are hugely enthusiastic, CISOs worry about governance and legacy technology
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‘I don’t think this is on people’s radar’: AI could wipe out half of entry-level jobs in the next five years – and Anthropic CEO Dario Amodei thinks we're all burying our heads in the sandNews With AI set to hit entry-level jobs especially, some industry execs say clear warning signs are being ignored
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‘A complete accuracy collapse’: Apple throws cold water on the potential of AI reasoning – and it's a huge blow for the likes of OpenAI, Google, and AnthropicNews Apple published a research paper on the effectiveness of AI 'reasoning' models - and it seriously rains on the parade of the world’s most prominent developers.
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Questions raised over AI’s impact as studies tout conflicting adoption outcomesNews Two reports highlight the difficulty of judging the impact of AI on jobs, productivity, and wages
