It’s a strategic imperative to deliver the best experience possible to your customers. Today’s consumers demand superior service regardless of the type of business or their specific needs.
In this guide, find out why responsible AI is essential to transforming customer service in telecom—and how to meet service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.
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Provided by IBM
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Everything you need to know about Sophos’ new partner programNews The vendor’s new channel initiative unifies the Sophos and Secureworks channel ecosystems to generate new partner opportunities
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Researchers tested over 100 leading AI models on coding tasks — nearly half produced glaring security flawsNews AI models large and small were found to introduce cross-site scripting errors and seriously struggle with secure Java generation
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Researchers tested over 100 leading AI models on coding tasks — nearly half produced glaring security flaws
News AI models large and small were found to introduce cross-site scripting errors and seriously struggle with secure Java generation
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‘LaMDA was ChatGPT before ChatGPT’: Microsoft’s AI CEO Mustafa Suleyman claims Google nearly pipped OpenAI to launch its own chatbot – and it could’ve completely changed the course of the generative AI ‘boom’News In a recent podcast appearance, Mustafa Suleyman revealed Google was nearing the launch of its own ChatGPT equivalent in the months before OpenAI stole the show.
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Microsoft is doubling down on multilingual large language models – and Europe stands to benefit the mostNews The tech giant wants to ramp up development of LLMs for a range of European languages
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Everything you need to know about OpenAI’s new agent for ChatGPT – including how to access it and what it can doNews ChatGPT agent will bridge "research and action" – but OpenAI is keen to stress it's still a work in progress
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‘Humans must remain at the center of the story’: Marc Benioff isn’t convinced about the threat of AI job losses – and Salesforce’s adoption journey might just prove his pointNews Marc Benioff thinks fears over widespread AI job losses may be overblown and that Salesforce's own approach to the technology shows adoption can be achieved without huge cuts.
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AI adoption is finally driving ROI for B2B teams in the UK and EUNews Early AI adopters across the UK and EU are transforming their response processes, with many finding first-year ROI success
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‘The latest example of FOMO investing’: Why the Builder.ai collapse should be a turning point in the age of AI hypeNews Builder.ai was among one of the most promising startups capitalizing on the generative AI boom – until it all came crashing down
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Is ChatGPT making us dumber? A new MIT study claims using AI tools causes cognitive issues, and it’s not the first – Microsoft has already warned about ‘diminished independent problem-solving’News A recent study from MIT suggests that using AI tools impacts brain activity, with frequent users underperforming compared to their counterparts.
