It’s a strategic imperative to deliver the best experience possible to your customers. Today’s consumers demand superior service regardless of the type of business or their specific needs.
In this guide, find out why responsible AI is essential to transforming customer service in telecom—and how to meet service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.
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Provided by IBM
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Pure Storage pulls no punches with competitors amid Enterprise Data Cloud launchNews The new data cloud is evolutionary, not revolutionary, but Pure thinks it's still the best option on the market
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AMD Advancing AI 2025: Racks, openness, and the spectre of NvidiaOpinion Can the chipmaker really step out of the market leader's shadow?
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Andy Jassy memo warns staff that Amazon will "need fewer people" as it rolls out more generative AINews Amazon's CEO tells workers to be "curious" about AI and educate themselves to protect their livelihoods
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CEOs and CISOs at odds over the benefits of generative AINews While CEOs are hugely enthusiastic, CISOs worry about governance and legacy technology
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‘I don’t think this is on people’s radar’: AI could wipe out half of entry-level jobs in the next five years – and Anthropic CEO Dario Amodei thinks we're all burying our heads in the sandNews With AI set to hit entry-level jobs especially, some industry execs say clear warning signs are being ignored
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‘A complete accuracy collapse’: Apple throws cold water on the potential of AI reasoning – and it's a huge blow for the likes of OpenAI, Google, and AnthropicNews Apple published a research paper on the effectiveness of AI 'reasoning' models - and it seriously rains on the parade of the world’s most prominent developers.
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Questions raised over AI’s impact as studies tout conflicting adoption outcomesNews Two reports highlight the difficulty of judging the impact of AI on jobs, productivity, and wages
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Sick and tired of spreadsheets? Perplexity’s new tools can help with thatNews Perplexity Labs is available now for Pro subscription users
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Meta faces new ‘open washing’ accusations with AI whitepaperNews The tech giant has faced repeated criticism for describing its Llama AI model family as "open source".
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Agentic AI is coming for customer service jobsNews A report from Cisco shows the agentic AI shift is coming “faster than anyone anticipated”
