It’s a strategic imperative to deliver the best experience possible to your customers. Today’s consumers demand superior service regardless of the type of business or their specific needs.
In this guide, find out why responsible AI is essential to transforming customer service in telecom—and how to meet service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.
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Provided by IBM
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Manufacturers report millions in losses as downtime wreaks havoc on operationsNews UK manufacturers are losing up to £736 million every week due to downtime, according to new research, with outages lasting for several days on end.
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Microsoft gives OpenAI restructuring plans the green lightNews The deal removes fundraising constraints and modifies Microsoft's rights to use OpenAI models and products
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'It's slop': OpenAI co-founder Andrej Karpathy pours cold water on agentic AI hype – so your jobs are safe, at least for nowNews Despite the hype surrounding agentic AI, OpenAI co-founder Andrej Karpathy isn't convinced and says there's still a long way to go until the tech delivers real benefits.
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Nvidia CEO Jensen Huang says future enterprises will employ a ‘combination of humans and digital humans’ – but do people really want to work alongside agents? The answer is complicated.News Enterprise workforces of the future will be made up of a "combination of humans and digital humans," according to Nvidia CEO Jensen Huang. But how will humans feel about it?
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‘I don't think anyone is farther in the enterprise’: Marc Benioff is bullish on Salesforce’s agentic AI lead – and Agentforce 360 will help it stay top of the perchNews Salesforce is leaning on bringing smart agents to customer data to make its platform the easiest option for enterprises
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This new Microsoft tool lets enterprises track internal AI adoption rates – and even how rival companies are using the technologyNews Microsoft's new Benchmarks feature lets managers track and monitor internal Copilot adoption and usage rates – and even how rival companies are using the tool.
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Salesforce just launched a new catch-all platform to build enterprise AI agentsNews Businesses will be able to build agents within Slack and manage them with natural language
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The tech industry is becoming swamped with agentic AI solutions – analysts say that's a serious cause for concernNews “Undifferentiated” AI companies will be the big losers in the wake of a looming market correction
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Microsoft says 71% of workers have used unapproved AI tools at work – and it’s a trend that enterprises need to crack down onNews Shadow AI is by no means a new trend, but it’s creating significant risks for enterprises
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Is an 'AI' bubble about to pop?news The Bank of England warns of the risk of a market correction if enthusiasm for the technology wanes
