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Dragon Naturally Speaking 10 Professional review
Reviews Speech recognition and speech-to-text software has improved considerably in recent years, but can the latest version of Dragon cut it in the real world?
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BT comes bottom of contact centre survey
News A major UK study of customer satisfaction rates telco and TV operators as the worst performers and discovers a backlash against offshoring and automated technologies.
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Speech recognition speeds clinical results
News Hammersmith radiologists cut processing time on medical reports after moving to automated transcription software.
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Q&A: Lenovo COO Fran O'Sullivan
In-depth IT PRO talked to the chief operating officer of PC maker Lenovo about the company's plans and products, and how she balances the Chinese and American sides of the company.
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Kenwood adds speech recognition to customer service mix
News The manufacturer famed for its blenders and other kitchen appliances is working with Telephonetics VIP to boost customer satisfaction levels through more efficient call centre operations.
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Speech recognition comes of age to give offshoring a run
News The maturity of speech recognition technology proves that offshoring is not the only option for call centre operations today, according to analyst Datamonitor.
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Speech recognition creeping into call centres
News A quarter of firms surveyed in a new report said they intended to use voice technology to automate responses to basic customer queries.
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