Accountancy firm upgrades to unified comms

Unified communications is helping haysmacintyre, a top 35 UK accountancy firm, to boost staff productivity, improve business continuity capabilities and cut its costs.

The firm wanted to make use of the Cisco kit installed in its offices to support converged voice and data networks.

When the lease for its existing, traditional PBX telephony system came up for renewal last year, haysmcintyre decided to maximise its networking investment and buy unified communications capable hardware and software.

The London-based accountant chose Siemens Enterprise Communications' OpenScape suite, featuring applications such as presence, availability and video/web conferencing, to allow its 160-strong workforce to communicate more effectively with clients and colleagues worldwide.

It also opted for a session initiation SIP-based trunk to ensure that business continuity processes are activated quickly and effectively.

Simon Bulleyment, haysmacintyre chief information officer, told IT PRO the unified package would provide the firm with its final piece of business continuity and disaster recovery capabilities.

"It also allows us to provide clients with one number for staff, be it to communicate via mobile, landline or just leave a voicemail," he said. "And in the second phase, we were going to use it to extend out our mobile and remote working capabilities too."

Work to deploy the Siemens systems is just about to begin, and the firm will also make use of the provider's managed services as well.

Miya Knights

A 25-year veteran enterprise technology expert, Miya Knights applies her deep understanding of technology gained through her journalism career to both her role as a consultant and as director at Retail Technology Magazine, which she helped shape over the past 17 years. Miya was educated at Oxford University, earning a master’s degree in English.

Her role as a journalist has seen her write for many of the leading technology publishers in the UK such as ITPro, TechWeekEurope, CIO UK, Computer Weekly, and also a number of national newspapers including The Times, Independent, and Financial Times.