Microsoft counters Hotmail users' complaints

Microsoft HQ

Microsoft has issued some further guidance to help ease Hotmail users through the transition to, after many admitted struggling with the switchover.

The firm announced as the successor to its consumer webmail service Hotmail last week, as it fights to win back users from Google's Gmail platform.

Since then, Microsoft has been encouraging Hotmail users to try a preview version of, with seemingly mixed results.

As reported by IT Pro on Friday, Hotmail users have been flooding the software giant's web forums with reports of problems they have encountered since switching to

In the first few days alone, we've seen several million people upgrade to

For instance, some users claim their accounts have been upgraded to without their permission, while others are struggling to access the new site at all.

Many have also reported losing access to their old Hotmail emails post-upgrade.

IT Pro has also been inundated with complaints from disgruntled users, with several readers calling on Microsoft to ditch the venture and keep Hotmail.

"Having used proper, professional Outlook I thought to myself, "what could go wrong?' Well, almost everything," claimed one reader, calling themselves Blue5creen0fDeath.

"[It] looks clunky, hides away the option to change back to Hotmail, keeps opening up new windows [and] causes confusion."

When IT Pro approached Microsoft for a response, the firm's press team directed us to a blog post, which contains a step-by-step guide to moving from Hotmail to

The blog post was published on Friday afternoon and claims "several million" people have upgraded to since it was first unveiled.

In it, users are urged to think very carefully about adopting an address, with the software giant stating that it is a move that is difficult to undo.

End users are also warned that switching to an address means they will have to login with their new email address and password to use other Microsoft services, including Xbox and Windows Phone.

"If you use a Windows Phone, you will need to reset your Windows Phone to factory settings, and then set it back up with the new account name," the blog states.

"You will lose all [your] personal data when you do this, so make sure you have [it]backed up."

The blog post does not provide any guidance to users that may have encountered post-switch problems, much to the chagrin of some of the site's visitors, who have left feedback in the comments section.

However, Microsoft is encouraging users to give them direct feedback about the problems they may be having.

"We've built to be modern email for the next billion inboxes. We hope you like it, and we want to hear from you," the blog post concludes.

"Our product team uses your feedback to make the product even better. So, tell us what you think, and thanks for using"

Caroline Donnelly is the news and analysis editor of IT Pro and its sister site Cloud Pro, and covers general news, as well as the storage, security, public sector, cloud and Microsoft beats. Caroline has been a member of the IT Pro/Cloud Pro team since March 2012, and has previously worked as a reporter at several B2B publications, including UK channel magazine CRN, and as features writer for local weekly newspaper, The Slough and Windsor Observer. She studied Medical Biochemistry at the University of Leicester and completed a Postgraduate Diploma in Magazine Journalism at PMA Training in 2006.