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If you want an introduction to ITIL 4, this eBook compresses the ITIL Foundation: ITIL 4 Edition book into a more digestable read.
ITIL is defined by the ITIL 4 Foundation book as "best-practice guidance for IT service management" while IT service management (ITSM) is “A set of specialised organisational capabilities for enabling value for customers in the form of services.”
Download this eBook to find out:
- How ITIL works
- The difference between ITIL v3 and 4
- ITIL 4 management practices to follow
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