ITIL 4 in ten minutes

A quickstart guide to the latest ITSM framework

Smiling businesswoman holding phone - whitepaper from ServiceNow
whitepaper

Provided by 

ServiceNow Logo

FREE DOWNLOAD

If you want an introduction to ITIL 4, this eBook compresses the ITIL Foundation: ITIL 4 Edition book into a more digestable read. 

ITIL is defined by the ITIL 4 Foundation book as "best-practice guidance for IT service management" while IT service management (ITSM) is “A set of specialised organisational capabilities for enabling value for customers in the form of services.” 

Download this eBook to find out: 

  • How ITIL works
  • The difference between ITIL v3 and 4
  • ITIL 4 management practices to follow

.

Most Popular

Best Linux distros 2021
operating systems

Best Linux distros 2021

11 Oct 2021
Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans
Laptops

Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans

11 Oct 2021
Windows 11 has problems with Oracle VirtualBox
Microsoft Windows

Windows 11 has problems with Oracle VirtualBox

5 Oct 2021
What is cyber warfare?
Security

What is cyber warfare?

15 Oct 2021