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If you want an introduction to ITIL 4, this eBook compresses the ITIL Foundation: ITIL 4 Edition book into a more digestable read.
ITIL is defined by the ITIL 4 Foundation book as "best-practice guidance for IT service management" while IT service management (ITSM) is “A set of specialised organisational capabilities for enabling value for customers in the form of services.”
Download this eBook to find out:
- How ITIL works
- The difference between ITIL v3 and 4
- ITIL 4 management practices to follow
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What is operational technology – and why is it at risk?Explainer As operational technology becomes more connected, securing it from cyber threats is more urgent than ever
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Databricks valuation jumps to $100 billion following Series K investment roundNews The investment round marks the second in the space of a year for Databricks, bringing its valuation to over $100 billion - a 61% increase in the last two years.
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AI tools are a game changer for enterprise productivity, but reliability issues are causing major headaches – ‘everyone’s using AI, but very few know how to keep it from falling over’News Enterprises are flocking to AI tools, but very few lack the appropriate infrastructure to drive adoption at scale
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Pegasystems teams up with AWS to supercharge IT modernizationNews The duo aim to create deeper ties between the Blueprint, Bedrock, and Transform services
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Better togetherWhitepaper Achieve more with Windows 11 and Surface
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Transforming the enterpriseWhitepaper With Intel and CDW
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The top trends in money remittanceWhitepaper Tackling the key issues shaping the money remittance industry
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How Kantar revamped its IT infrastructure after being sold offCase Study Being acquired by a private equity firm meant Kantar couldn’t rely on its parent company’s infrastructure, and was forced to confront its technical shortcomings
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Deutsche Bank wraps up Postbank IT integration after bug-laden migrationsNews The IT merger is expected to generate annual savings of €300 million by 2025
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Analyzing the economic benefits of Dell Technologies with VMware Tanzu & IntelWhitepaper ESG economic validation
