IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

ITIL 4 in ten minutes

A quickstart guide to the latest ITSM framework

Smiling businesswoman holding phone - whitepaper from ServiceNow
whitepaper

Provided by 

ServiceNow Logo

FREE DOWNLOAD

If you want an introduction to ITIL 4, this eBook compresses the ITIL Foundation: ITIL 4 Edition book into a more digestable read. 

ITIL is defined by the ITIL 4 Foundation book as "best-practice guidance for IT service management" while IT service management (ITSM) is “A set of specialised organisational capabilities for enabling value for customers in the form of services.” 

Download this eBook to find out: 

  • How ITIL works
  • The difference between ITIL v3 and 4
  • ITIL 4 management practices to follow

.

Most Popular

How to boot Windows 11 in Safe Mode
Microsoft Windows

How to boot Windows 11 in Safe Mode

7 Jun 2022
Delivery firm Yodel disrupted by cyber attack
cyber attacks

Delivery firm Yodel disrupted by cyber attack

21 Jun 2022
Salaries for the least popular programming languages surge as much as 44%
Development

Salaries for the least popular programming languages surge as much as 44%

23 Jun 2022
UK unveils Data Reform Bill, scrapping parts of GDPR and promising £1 billion in savings
data protection

UK unveils Data Reform Bill, scrapping parts of GDPR and promising £1 billion in savings

16 Jun 2022