Spiceworks unveils Concierge Service for IT professionals

Spiceworks logo shown on internet tab on computer

Spiceworks has launched its new IT Concierge Service. It bills the service as a free way for IT professionals to get help in managing the entire process of an IT project.

The IT professional network has teamed up with Box, Rackspace and Equinix, to deliver the service.

The firm said that the service will help IT professionals at any stage of a project. The service can be used to develop materials for management, organise product information and solution options, manage vendor quotes, and connect them to peers and technical resources. Additionally, IT professionals can use the service to broker introductions to experts at local and national technology brands, resellers, and service providers, said Spiceworks.

“Many IT departments are resource constrained and may lack the technical expertise, time, or manpower they need to manage new and ongoing IT projects,” said Jay Hallberg, Spiceworks’ co-founder and CEO. “The IT ecosystem is a complex mix of technology OEMs, resellers, managed and cloud service providers, and technology integrators. The new service is there to help IT professionals navigate this complexity in a way that empowers them to make the best decision for their business and get their jobs done.”

Chris DeRusseau, network administrator at TexCon Oil said the service was a “game changer for IT professionals”.

“I recently used the service to research and buy new Cisco, Webroot, and OpenDNS security solutions from Texas Systems Group. Spiceworks was able to help guide me through the research process, present several options, connect me with other IT professionals who had completed a similar project, and ultimately help me find an integrator in my area who could help me deploy the solution – all for free. This type of service is unheard of in the technology industry,” he said.

Spiceworks also unveiled a partner programme for the new service. The programme is designed for both small and large technology service providers, resellers, integrators, and OEMs committed to providing a personalised experience to IT professionals using Spiceworks’ Concierge Service.

Technology companies and service providers such as Rackspace, Box, Equinix, Okta, CenturyLink, GHA Technologies, Cumulus Global, Texas Systems Group, Technology Business Solutions, and many others have joined the programme.

Rene Millman

Rene Millman is a freelance writer and broadcaster who covers cybersecurity, AI, IoT, and the cloud. He also works as a contributing analyst at GigaOm and has previously worked as an analyst for Gartner covering the infrastructure market. He has made numerous television appearances to give his views and expertise on technology trends and companies that affect and shape our lives. You can follow Rene Millman on Twitter.