Strategic priorities for today's IT leaders
2020 IT operations survey results report
For over five years, Kaseya has surveyed IT professionals from small and midsize companies about their IT maturity, challenges and priorities. Since the survey has traditionally generated responses from IT professionals with a wide range of responsibilities, we decided to conduct our survey in a way that enabled us to ask questions more aligned to their knowledge and skill sets.
While some questions were directed to all respondents, IT Leaders (those who identified as IT directors or above) were asked about how they spend their IT budgets and organise their teams while IT Practitioners — those IT managers and technicians working with technology day in and day out — were asked more tactical, technical questions. As a result, we are publishing two reports this year—this one, which focuses on Strategic Priorities for IT Leaders, and a second report on Technical Priorities for IT Practitioners.
Read on to learn more about the key priorities, challenges and budget allocations of your peers in small and midsize businesses (SMBs).