25% of organisations lack confidence in cloud storage

Cloud illustrations on a blue background with a ladder

A quarter of businesses are hesitant about signing up to cloud services because they feel they're not secure enough, a study by Spiceworks has revealed.

Almost all (97%) of businesses said security is the biggest consideration when selecting a cloud-based file storage and sharing service, suggesting providers have a large role to play in convincing customers of the security benefits of using a cloud-based service.

Digging deeper into customer security concerns, 16% of the 544 US and European businesses questioned by Spiceworks said they have experienced a security incident related to their cloud service within the last 12 months, including unauthorised access, stolen credentials or data theft.

However, the survey also found that businesses probably haven't explored all security options to secure data. Although 57% said they restricted the services available for use by their employees, and more than half have implemented user access controls, only 28% have introduced multi-factor authentication and have a file-sharing policy in place, while 74% don't encrypt their data while it's in transit and 78% don't encrypt data at rest.

Reliability (96%), cost (93%) and ease of use (93%) are also important factors decision makers looked into when picking a cloud service for their business.

"It's evident organisations are putting more trust into cloud storage services, but some are still hesitant despite the recent growth in adoption," said Peter Tsai, senior technology analyst at Spiceworks. "Although cloud storage services often include features that help secure sensitive corporate information, there will always be risks involved when entrusting your data to a third party."

Spiceworks' study revealed the most popular cloud storage service is Microsoft's OneDrive, with 51% of organisations using it, while 34% are using Google Drive and the same percentage have opted to use Dropbox.

Clare Hopping
Freelance writer

Clare is the founder of Blue Cactus Digital, a digital marketing company that helps ethical and sustainability-focused businesses grow their customer base.

Prior to becoming a marketer, Clare was a journalist, working at a range of mobile device-focused outlets including Know Your Mobile before moving into freelance life.

As a freelance writer, she drew on her expertise in mobility to write features and guides for ITPro, as well as regularly writing news stories on a wide range of topics.