OnePlus hacked as customers are warned of a serious breach

OnePlus, the Chinese smartphone brand that asks you to "never settle", last week admitted it's faced a widespread credit card hack. In a letter to its customers, along with a post on its forums, OnePlus apologised for the breach and stated that the card number, expiry date and security code of customers' credit cards have all been compromised.

It's unclear exactly when this attack took place and for how long OnePlus has been sitting on the information, but it told customers that it "launched an urgent investigation" as soon as it was made aware of the attack. It also "suspended credit card payments" and has "been working with a cybersecurity firm to reinforce [its] systems".

OnePlus recommended that every customer checks their card statements and report any charges they don't recognise. It also stated that "if you run into any problems, or need further guidance, don't hesitate to reach out".

The hack occurred thanks to a malicious script inserted into the payment page code. This allowed hackers to see customers' credit card numbers, expiration dates and security codes - essentially all the information needed to use a card for a fraudulent payment.

On the surface, the hack seems reminiscent of the session replay scripts that shook the internet back in November.

You can read OnePlus's full letter to affected customers below, posted by Peter Smallbone on Twitter.

Currently, the company is uncertain of just how many customers have been affected. They've managed to track down the code's insertion to sometime in mid-November, just before the OnePlus 5T launch. There are a potential 40,000 affected customers but all those who had saved their credit card info into OnePlus' systems before mid-November won't be affected, nor were PayPal customers.

OnePlus said it's looking for "a suitable way to offer one year's credit monitoring to affected users". This should mean that any abnormal or fraudulent payments on your credit card will be pinged to you as soon as they happen. OnePlus added that it will be getting in touch with affected users soon to ensure they can claim their credit monitoring service.

As with all of these incidents, affected customers' best course of action is to cancel all credit or debit cards that may have been compromised. Also, customers are advised to contact their banks and make sure that they're aware of the breach and can provide monitoring services just in case.

Freelance writer

Vaughn Highfield is a seasoned freelance writer with more than 10 years experience in content strategy and technology journalism.  

Vaughn is a self-described ‘wordsmith and UX wizard’, covering topics spanning cyber security, cryptocurrency, financial technology, and skills development. 

From 2015 to 2018, he served as a senior staff writer at Alphr before assuming the role of associate editor. In his role as associate editor, Vaughn was responsible for a range of duties, including the publication’s long-term content strategy, events coverage, editorial commissions, and curation of the Alphr newsletter. 

Prior to this, Vaughn held in-house roles at PCPro and Terrapinn Digital in addition to freelance marketing and content strategy activities with The Gamers Hub and Magdala Media.