HP OfficeJet Pro 6960 review: A cheap and well-rounded office printer

HP’s OfficeJet Pro 6960 is a capable home office MFP, but its scanner could be improved

IT Pro Verdict

The OfficeJet Pro 6960 has good features, a nice design, and printing quality is high. It’s fairly cheap to run, too, which makes a good choice for everyday office work. Its scanner is slow, however, and HP’s annoying software doesn’t help get the best out of it.


  • +

    Good range of features; Cheap running costs; Fast print speeds


  • -

    Slow scanning performance; Cartridges lack physical keying; Fiddly input tray

HP's OfficeJet Pro 6960 is a mid-range colour inkjet all-in-one - or multifunction peripheral (MFP) if you prefer - that's designed for home and small offices. At nearly 100 it's fairly pricey, but the standard specification includes a three-year guarantee, automatic double-sided (duplex) printing, scanning, faxing and copying, and both wired and wireless networking. The only obvious omission is a USB host port for walk-up printing or scanning.

HP OfficeJet Pro 6960: Design and user controls

This MFP's design is typical of the latest generation of HP printers: all swoops and curved surfaces, and a colour touchscreen replaces the clutter of conventional buttons. It's rather nice, but it's not perfect: the acres of sombre black plastic won't be to everyone's taste, and it's annoying that the 250-sheet paper input tray is captive in the base. This can often make loading and unloading paper fiddly, and it certainly was here: it's tricky to push 6x4" photo paper far enough in, and almost impossible to grab its front edge to extract it again. Everything else works well, however; particularly the touchscreen, which supports tap and drag gestures.

HP OfficeJet Pro 6960: Running costs

HP's ink cartridges share similar packaging and design to those of Canon's PIXMA range, which suggests there may be some shared technology. Unfortunately they also share the lack of physical keying that would prevent you inserting the wrong colour in the wrong slot - care might be needed here.

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You can buy XL replacement cartridges rated at 825 colour pages each, and a black cartridge capable of 1,500 pages. Using these, running costs are a competitive 5.8p per A4 page of text and graphics, but this printer is also compatible with HP's Instant Ink -- where new supplies are ordered automatically and delivered as needed. This can typically lower costs further, and it's worth looking into whether HP are running free trials if you're planning to buy.

HP OfficeJet Pro 6960: Printing, scanning and copying performance

Printing speeds are fast across the board. The OfficeJet Pro 6960 completed our 25-page mono text test at a rate of 15.6 pages per minute (ppm) and our more complex colour graphics test at 4.7ppm. In Draft mode, it reached 18.5ppm on text, and the quality was still quite acceptable. Photo printing was slower, however: with the Max DPI mode switched on, borderless postcard-sized photos took about 90 seconds each.

We've seen recent HP MFPs with slow automatic document feeders (ADFs). This one was quick for mono copies, helping deliver ten pages in 80 seconds, but in colour the same job took almost three minutes. The scanner itself might not be helping: even over a USB connection it needed 76 seconds to copy a 6 x 4in photo at 600 dots per inch (dpi), and a took a tedious 4mins 40secs to scan the same photo at 1,200dpi. We're no fans of HP's oversimplified TWAIN scan interface, either, and our test photo scans appeared to have been digitally sharpened, which made them look unnatural.

HP OfficeJet Pro 6960: Verdict

The OfficeJet Pro 6960 has good features, a nice design, and printing quality is high. It's fairly cheap to run, too, which makes a good choice for everyday office work. Its scanner is slow, however, and HP's annoying software doesn't help get the best out of it. If you can find it for a good price then it's worth considering, but otherwise you'd be better off buying Epson's Workforce WF-3620DWF instead.

Simon Handby

After a brief career in corporate IT, Simon Handby combined his love of technology and writing when he made the move to Computer Shopper magazine. As a technology reviewer he's since tested everything from routers and switches, to smart air fryers and doorbells, and covered technology such as EVs, TVs, solar power and the singularity.

During more than 15 years as Shopper's long-time printer reviewer, Simon tried, tested and wrote up literally hundreds of home, small office and workgroup printers. He continues reviewing smart products and printers for a variety of publications, and has been an IT Pro contributor since 2010. Simon is almost never happier than when surrounded by printers and paper, applying his stopwatch and a seasoned eye to find the best performing, best value products for business users.