Apple and Microsoft working to fix iCloud bug on Windows

iCloud on Windows

Apple has identified an incompatibility issue with iCloud and the latest update to Windows 10 and is now working with Microsoft to resolve the issue.

The iCloud app on Windows allows a user to open mail, share photos and see calendar events from the Apple operating system over a Windows PC or laptop.

When installing the latest version of iCloud (version after updating to the Windows 10 October 2018 build, users have been reporting an error message that says that iCloud for Windows requires Windows 7, Windows 8, or Windows 10 on the earlier April update.

Should I upgrade to Windows 10?

Many users that had the iCloud app already installed have reported problems updating or synching shared albums after updating to Windows 10 version 1809.

Microsoft said its next step is working with Apple to provide a compatible version of iCloud for Windows 10, version 1809 in an upcoming release.

"Users who attempt to install iCloud for Windows (version on Windows 10, version 1809 will see a message stating that this version of iCloud for Windows isn't supported, and the installation will fail," it said on its support page.

"To ensure a seamless experience, Microsoft is blocking devices with iCloud for Windows (version software installed from being offered Window 10, version 1809 until this issue has been resolved."

Redmond is now blocking users with iCloud already installed and recommending that users do not attempt to manually update using the Update Now button or the Media Creation Tool from the Microsoft software download website until this issue is resolved.

Bobby Hellard

Bobby Hellard is ITPro's Reviews Editor and has worked on CloudPro and ChannelPro since 2018. In his time at ITPro, Bobby has covered stories for all the major technology companies, such as Apple, Microsoft, Amazon and Facebook, and regularly attends industry-leading events such as AWS Re:Invent and Google Cloud Next.

Bobby mainly covers hardware reviews, but you will also recognize him as the face of many of our video reviews of laptops and smartphones.