The Forrester Wave™: Third-party risk management platforms, Q1 2024
Customer service insights in the GenAI era


The Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024 evaluates the most significant third-party risk management (TPRM) vendors to help organizations understand the strengths of each provider and select the right vendor risk solution for their needs. According to the report, “TPRM is shifting from a nice-to-have tool for compliance checks and onboarding automation to a must-have technology for leveraging the benefits of third-party relationships without creating undue risk to the organization…"
Forrester named ServiceNow a Leader in the unbiased, third-party evaluation. The report states, that ServiceNow’s “strategy builds on the success of its vast suite of products to weave third-party risk management into business priorities and connect key stakeholders across the organization around the TPRM lifecycle.* ServiceNow received the highest possible scores in six criteria, including vision, workflow, and supporting services and offerings.
According to the report ServiceNow is recognized for "strong features to communicate and collaborate on risk internally and with third parties," "an expansive partner ecosystem," and "a highly engaged customer community."
ServiceNow can be your innovation partner. By seamlessly embedding governance, risk, and compliance activities in your daily work, we can help you improve business decisions, gain real-time visibility into third-party risks, and increase agility for better business resilience.
Provided by ServiceNow
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