Customer Experience (CX)
Discover expert analysis on customer experience with news, features and insights from the team at IT Pro.
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AI agents aren’t cutting it in customer serviceNews Three-quarters of companies have had to pause or halt deployments of AI agents in customer service
By Nicole Kobie Published
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Your customers aren’t keen on that customer service chatbot you introducedNews Consumers still prefer interacting with real people, not clunky chatbots
By Emma Woollacott Published
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Put AI to work for talent managementWhitepaper Change the way we define jobs and the skills required to support business and employee needs
By ITPro Last updated
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A Q&A guide to running Microsoft workloads on AWSwhitepaper Three steps to reinventing your business with data and AI
By ITPro Last updated
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Secure cloud best practiceswhitepaper Secure cloud best practices
By ITPro Last updated
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The generative AI advantage: A leader's guidewhitepaper The generative AI advantage: A leader's guide
By ITPro Last updated
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Fuelling growth through transactionswhitepaper Prepare for the future of payments with flexible solutions
By ITPro Published
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The Forrester Wave™: Third-party risk management platforms, Q1 2024Whitepaper Customer service insights in the GenAI era
By ITPro Published
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Why technology, cyber, and privacy risk management are critical for digital transformationWhitepaper Reduce costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
By ITPro Published
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The life sciences guide to AI-driven innovationswhitepaper Three steps to reinventing your business with data and AI
By ITPro Published
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Monetization strategies for digital content creatorswhitepaper An overview of the economies of forex markets in Latin America and what payment providers need to know to enter the region
By ITPro Published
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Build a proactive security strategywhitepaper Secure cloud best practices
By ITPro Published
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