AI capability is becoming mainstream as customers make use of bots in their homes, at work, and on the go, but with the amount of bots in the market, businesses looking to purchase a virtual agent solution may find the market confusing.
IBM's chatbot, Watson Assistant, offers a robust conversational platform that has the ability to interact between business systems and users with natural human language. And in this study by Forrester Consulting, four long-time Watson Assistant clients share the benefits, costs, risks and flexibility they've experienced using the chatbot technology for various aspects of the customer experience.
Download this whitepaper to better understand the specific ROI and cost savings clients can expect with Watson Assistant.
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