Konstantin SelgitskiSocial Links Navigation Latest articles by Konstantin Selgitski Offering choice is key to customer service modernisation By Konstantin Selgitski published 25 September 18 Opinion Konstantin Selgitski argues why you shouldn’t hang up the phone on traditional forms of contact Opinion MOST READ1The encryption stand-off is getting weirder2Microsoft just signed the biggest corporate renewable energy deal ever — and it's all to keep up with soaring AI data center power demands3Oracle bets on vector search capabilities to drive enterprise AI value4Three million Docker Hub repositories are being used to spread malware5Neurodivergent workers are burning out at record pace — here’s what employers can do to improve support
Offering choice is key to customer service modernisation By Konstantin Selgitski published 25 September 18 Opinion Konstantin Selgitski argues why you shouldn’t hang up the phone on traditional forms of contact