Focus on… Retail technology
As part of series of special reports, we take a look at how technology is changing the face of retail.

Technology is increasingly a major part of all businesses, and it's especially important for retail.
Having the right tech at point of sale can speed up transactions, while CRM systems can help figure out what customers really, really want from their favourite shops.
As well as a cheatsheet on CRM which has many different meanings depending on who you ask - we also take a quick look at some of the most interesting technologies in retail today.
If you're looking to see what the rest of the retail world is up to, we've got a case study on New Look's retail expansion plans, and we spoke to global giant Tesco about its security processes.
Retail news round-up
British retailers can learn lessons from US identity hack
Researchers look to retail to predict security threats
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New GM cars to be auctioned on eBay
Online retail sales growth to dip in late 2009
Brits want e-retailers to be responsible for security
E-commerce sales growth slowing
Microsoft to hit the high street with stores
Internet users have trust issues about shopping online
Photos: Lenovo's 3D virtual retail gaming engine
Gartner: CDs are dead, long live downloads
Pret to roll out contactless payments
Shopping centre unveils major IP investment
Ryman tackles loss with stock audit software
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Why keeping track of AI assistants can be a tricky business
Column Making the most of AI assistants means understanding what they can do – and what the workforce wants from them
By Stephen Pritchard
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Nvidia braces for a $5.5 billion hit as tariffs reach the semiconductor industry
News The chipmaker says its H20 chips need a special license as its share price plummets
By Bobby Hellard
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Preparing for peak: How customers purchased during peak
whitepaper The online shopping trends that shaped the parcel delivery experience during the busiest time of the 2022 calendar
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How Crew Clothing went mobile to turn around a struggling business
Case Study Mobile sales tech unleashed a tide of change, buoying further growth across the UK coast-inspired casualwear chain
By Fleur Doidge
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Why you should invest in your CRM system
Sponsored A unified and better integrated service can boost efficiency, digital transformation and customer experience
By IT Pro
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How to boost ROI from your CRM system
Sponsored To deliver the results you want, you need to understand the full capabilities of your CRM system
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Twilio tackles 'crucial' customer retention with trio of platform upgrades
News The company believes that retaining customers and maximising LTV is crucial in weathering the current macroeconomic headwinds
By Connor Jones
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Mastering retention
Whitepaper Turning user behaviour insights into retention strategies
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How customer relationship management (CRM) can help your business
In-depth Are you still keeping customer details in a simple database or spreadsheet? There are several benefits of adopting an integrated CRM system
By Nik Rawlinson
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Microsoft announces Teams chat integration for Dynamics 365
News The integration offers features to streamline collaboration between teams while aiming to enable the faster closing of sales
By Daniel Todd