Preparing for peak: How customers purchased during peak
The online shopping trends that shaped the parcel delivery experience during the busiest time of the 2022 calendar
This report leans on exclusive industry research of over 600 retail and e-commerce customers across the UK, France, Italy, and Spain, gathering an insight into what their latest peak season looked like and what they want from retailers and their carrier partners.
Retailers and customers alike are navigating a hybrid shopping experience through both physical stores and online shopping once again. So, what’s changed? Do customers have a new preference for physical stores versus online? Are they spending less? How does this impact delivery? What elements of the delivery experience do they place most importance on?
Through four core areas of focus, this report outlines learnings and outcomes on how customer needs and wants are changing and how this will shape the parcel delivery experience in the coming year.
Download now to learn more.
Provided by Amazon Shipping
-
FCA recommends expanded powers to boost financial services AI regulationNews The regulator has called for another review about whether AI needs to be regulated
-
Amazon OpenSearch update targets performance boosts and lower costs – and at no extra charge for usersNews Surging data volumes have prompted an overhaul of Amazon’s OpenSearch service
-
Yorkshire Building Society touts customer service gains with AI agentsNews The firm said that agents Penelope, Sam, and Alf are helping improve customer service, while adhering to high levels of regulation
-
Big tech earnings: Hyperscaler growth rates impress, but concerns remain over surging infrastructure capexNews Concerns remain over big tech infrastructure spending despite positive earnings reports
-
Channel your innovation: Why IT partnerships are essential for the future of retailIndustry Insights A shared understanding and commitment to overcoming hurdles is key
-
January rundown: Amazon layoffs and the return of XPSITPro Podcast This year's tech layoffs have just begun, as Amazon sheds 16,000 workers in one go
-
Nationwide forges closer ties with AWS in cloud transformation pushNews The building society is “consolidating and modernizing” cloud infrastructure and focusing heavily on internal skills development
-
Finance and security leaders are odds over cyber priorities, and it’s harming enterprisesNews Poor relations between the departments can be solved by CISOs talking in a language CFOs understand
