Will all communications be unified in the future?
Many companies are getting on board with Unified Communications, but Jennifer Scott investigates whether this model is the way all business communications are set to go.


We are sure to se the continued penetration of simple voice and data UC into most businesses, but with the definition changing and more elements being added, it will be a long time until every company has all their communications unified.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
Jennifer Scott is a former freelance journalist and currently political reporter for Sky News. She has a varied writing history, having started her career at Dennis Publishing, working in various roles across its business technology titles, including ITPro. Jennifer has specialised in a number of areas over the years and has produced a wealth of content for ITPro, focusing largely on data storage, networking, cloud computing, and telecommunications.
Most recently Jennifer has turned her skills to the political sphere and broadcast journalism, where she has worked for the BBC as a political reporter, before moving to Sky News.
-
RSAC Conference day two: A focus on what attackers are doing
From quantum to AI, experts discussed how new and experimental technologies could be used by hackers to access and decrypt sensitive data
-
Lenovo ThinkPad X9 14 Aura Edition review
Reviews This thin and light ultraportable will draw you in with its vibrant screen – but it isn't as powerful as some of its competitors
-
The case for consolidating your comms and IT support
Sponsored Multiple tools and services can stand in the way of truly effective communication
-
TD Synnex Maverick announces availability of Zoom for partners in Europe
News Partners now have access to the entire Zoom portfolio, including unified communications platform Zoom One
-
BT selects Google Cloud to support group-wide digital transformation
News The five-year partnership will see Google Cloud deploy cloud infrastructure, data analytics, AI/ML, security, and API management to help digitise BT
-
How to build a cloud-based IP PBX telephony system
Tutorials Move your comms to the cloud and ditch your physical PBX box
-
Sennheiser MB 360 UC review: Business-grade headphones at a brilliant price
Reviews These cans are perfect for on-the-go professionals
-
RingCentral Office review: Calling the shots
Reviews A cloud VoIP service that sets the standard for ease of use, features, flexibility and affordability
-
Our 5-minute guide to UCaaS
In-depth How do unified comms-as-a-service solutions work - and what makes them so attractive?
-
Cisco buys cloud PBX provider BroadSoft
News The cloud-based voice and contact centre software will be integrated into Cisco's collaboration platform