Wimbledon has introduced an IBM Watson-powered AI bot called Fred to guide tennis fans around England's historic lawn tennis competition venue this year.
Fred, named after British tennis player Fred Perry, gives ticket holders information about dining options, features a natural language interface and also includes an interactive map of the venue. The bot is available on the official Wimbledon app available on mobile and tablet, and comes after Transport for London made its TravelBot available via Facebook Messenger earlier this month.
Alexandra Willis, head of communications, content and digital at the All England Lawn Tennis Club, said that Fred is "our first foray into putting cognitive into the hands of the fan". Visitors will be able to ask Fred about what they should be doing during their visit to Wimbledon, as well as asking where facilities like water fountains are if it's a rare sunny day at Wimbledon.
IBM's involvement with Wimbledon doesn't end at chatbots though - the competition's longtime analytics partner has also prepared AI-powered video highlights for matches played on the six main courts for the 2017 competition, generated using IBM Watson.
Watson will also curate video by analysing the crowd's noise, players' movements, and match data to focus on key moments in the match.
IBM is also helping Wimbledon to be "first to market" with content with its IBM SlamTracker. This is a cross-platform application which provides real-time scores, stats and insights for all matches in progress. IBM will integrate real-time data from multiple sources, such as radar guns, ball positions and player locations. Fans can launch the SlamTracker to find out more about players and what tactics they should look out for, as well as following their progress in real time.
Fred, IBM and Wimbledon's app chatbot
By comparing the forced and unforced error ratio of players against each other, for instance, Wimbledon hopes to highlight particularly interesting matches.
"There are 128 matches going on at any one time on the first two days of the championships but these are the ones you really should pay attention to. You might think it's the one on Centre Court that happens to feature Roger Federer or Rafael Nadal, but actually we're saying to you that this match out on Court 18 between two players you may never have heard is likely to be just as exciting and just as enthralling," said Willis.
Moreover, additional insights will be produced for "pressure situations", for example on a match point, and insights will show the historical performance for a player when in that situation.
IBM's Sam Seddon, Wimbledon client & programme executive, said that the SlamTracker can predict the most likely outcome if a player loses a particular point then it will predict what the likely outcome of a game is. He underlined that these new incentives will be a learning experience: "We are going to learn this year in terms of what are the fans interested in and use that to tailor how we are going to look at the digital platforms and the enhancement for 2018 and beyond."
Image sources: IBM and Wimbledon
Get the ITPro. daily newsletter
Receive our latest news, industry updates, featured resources and more. Sign up today to receive our FREE report on AI cyber crime & security - newly updated for 2023.
Zach Marzouk is a former ITPro, CloudPro, and ChannelPro staff writer, covering topics like security, privacy, worker rights, and startups, primarily in the Asia Pacific and the US regions. Zach joined ITPro in 2017 where he was introduced to the world of B2B technology as a junior staff writer, before he returned to Argentina in 2018, working in communications and as a copywriter. In 2021, he made his way back to ITPro as a staff writer during the pandemic, before joining the world of freelance in 2022.