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MuleSoft buys automation company Servicetrace

Salesforce-owned API-building company snaps up complementary automation technology

salesforce and mulesoft logos on a white background

Salesforce-owned MuleSoft has announced it will buy robotic process automation (RPA) company Servicetrace for an undisclosed amount.

The acquisition will complement MuleSoft's application composition platform, explained executives.

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MuleSoft sells Anypoint, an application programming interface (API) development platform for building reusable connections between applications and data so developers can compose applications more easily. Salesforce acquired MuleSoft in 2018.

Servicetrace offers the XceleratorOne RPA tool. RPA helps companies to automate manual processes by copying human activities, cutting down on manual labor and human error. 

The Servicetrace tool enables companies to identify processes that would benefit from RPA and model them for automation. Servicetrace says that the tool can automate long, complex processes and connect artificial intelligence (AI) solutions for automated decisions. It also organizes those automations across a company and enables managers to assess the return on investment from automated processes. 

The RPA product will integrate with Salesforce's Einstein Automate solution, which already handles automation tasks for the company's clients. 

"Our platform makes it easy to unlock and integrate data from anywhere — wherever it resides — and manage, monitor, secure, and govern that data at scale," said MuleSoft CEO Brent Hayward in an announcement

"MuleSoft will now also make it easy for line of business and knowledge workers to automate business processes and dramatically increase efficiency and speed." 

Servicetrace also offers automated software testing tools and application performance monitoring tools that use bots to monitor users' experience across complex software architectures. 

The acquisition will close by the third quarter of Salesforce's fiscal year, ending October 31, 2021.

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