Banking automation: Designing for “no touch”

As customer expectations and new technologies continue to challenge typical banking operating models, banks are increasingly adopting automation into their processes. These chatbots, robo-advisors and other artificial intelligence solutions take care of routine tasks, leaving other employees free to engage with customers and handle more complex assignments.

This whitepaper talks about cognitive process automation’s role in the future of the banking industry, how the upcoming shift in workforce demographics will impact organisational structure and industry-wide automation patterns.


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