India’s public sector general insurer National Insurance Company Limited (NICL) has forged a multi-year deal with Cognizant to accelerate and help steer its digital transformation.
The partnership is also aimed at advancing NICL’s technology roadmap by capitalizing on digital solutions such as artificial intelligence, machine learning, and automation.
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Managing NICL’s centralized web-based core insurance solution, strengthening underlying technology infrastructure and security, and providing consulting services are among other terms of the deal.
“Cognizant's plan is designed to help NICL improve customer experience at every step of their journey, including applications, claims processing, and underwriting, while continuing to improve ease of doing business, provide greater operational agility and efficiency, application security, financial and regulatory compliance, and drive business growth,” stated Cognizant.
"We are committed to supporting forward-looking technology vision of National Insurance Company and facilitating their digital transformation journey," commented Achal Kataria, Cognizant’s vice president and India country head.
"Our strong technology consulting and digital capabilities will be applied to assist NICL in offering an improved and secure customer experience," added Kataria.
