IT Pro Live: Remote Innovation

Working from home shouldn't mean your business stops moving forward. In this panel discussion, we'll discuss some of the most impressive examples of companies who've pivoted to remote working while still keeping their focus on enterprise innovation. We'll explore the challenges of managing remote IT for a higher-education institution, the impact of remote working on training programmes, how Dell Technologies used its own tools to cope with a distributed workforce, and how an entire contact centre moved to remote operation.

Dale Walker

Deputy Editor, IT Pro

Having secured a masters degree in magazine journalism from the University of Sheffield in 2016, Dale has spent the past three years working on Dennis Publishing’s B2B technology websites, first as a staff writer, then acting features editor, and now deputy editor. A big fan of music and art, Dale often spends his weekends going to live events and exhibits across London. He's also an avid gamer and climber, and occasionally dabbles with cycling.

Peter O'Rourke

IT director, University of Suffolk

A long-time industry veteran with over 30 years’ experience, Peter leads the University of Suffolk’s IT team in supporting the University’s 5,000-plus students and teachers, as well as helping shape the education sector’s attitude to technology through his role on the executive committee of UCISA.

Rob Chapman

CEO, Firebrand Training

Robert Chapman is co-CEO and co-Founder of accelerated digital skills certification provider Firebrand Training. Rob started his career as a Systems Engineer for IBM back in the '80s before climbing through the ranks at numerous hardware and software companies and finally co-founding Firebrand in 2001 during the dot com burst. Going from delivering courses to 11 people when the business first started, today Firebrand is a £25M market leader, with leading customers such as the BBC, BT and Lloyds.

Laura Crow

Head of IT services, Newcastle Building Society

As head of IT services for Newcastle Building Society, Laura is responsible for helping secure and deliver the technology which underpins the bank's services, including contact centres, customer apps and internal tools. Not only that, but the company also operates high-street branches across the northeast, which require technical support to continue operating effectively.

Richard Rawcliffe

Vice president UK public sector, Dell Technologies

Richard has over 30 years’ experience in the UK Public Sector with over 25 of those spent working for organisations that provide technology solutions that enable Government departments and organisations to deliver outcomes that transform lives for citizens, patients, carers and students. At Dell Technologies Richard is responsible for the UK Public Sector sales teams. Segmented into Healthcare, Education and Government the sales teams have deep segment knowledge and are supported by a large virtual team that includes many ex CIO’s and senior managers from the Public Sector.


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