UK citizens enthusiastic about government digital offerings

But citizens want better online healthcare services

Government

A survey by digital transformation specialist Sopra Steria has revealed two thirds of UK citizens are impressed by the government's efforts to digitise public services, saying it's easier than ever to access them via digital "storefronts."

However, this also means expectations for the introduction of new digital services are increasing and although 83% recognise more are becoming available, there's still a way to go until the government can reach complete satisfaction.

For example, 87% think it's important they can access all the services they need from one, single portal, while many think the service and experience needs to be bettered because it's not up to scratch just yet.

More than half of respondents surveyed by Ipsos on behalf of Sopra Steria feel that digital services relating to healthcare need the most improvement, a figure that has risen 5% since 2016.

"These findings reflect much of what we are hearing and seeing in the marketplace; citizens and civil servants alike want the digital agenda to enable a more integrated experience, with data sharing and interaction handling across organisational boundaries," Adrian Fieldhouse, managing director of the government sector at Sopra Steria, said. 

"Unlocking this potential allows brand new service models that enable citizens to seamlessly navigate the public services they need regardless from any source. In order to realise the future all parties are so keen to see, the UK Public Sector must use data much more effectively, identifying it an asset where it currently sits, understanding how to extract it and, most crucially, figuring out how to refine it to drive cross-agency change."

Those surveyed also voiced concerns about the government's digitisation of services. Almost half (48%) commented they're worried people will be able to access the information they put online, while 39% don't even want to put their personal information online, even if they know the benefits associated with digital services.

"These results are no reason for complacency," Philip Craig, strategic director of the government sector at Sopra Steria said. "Creating an intuitive access point or digital storefront' is only the first step in achieving true digital transformation.

"Work remains to reimagine the infrastructure, governance and even culture that underpins these services. By committing to that process, governments will have the best chance of providing services that citizens trust, and allow us all to benefit from the substantial economic and social benefits that integrated access brings."

Featured Resources

The ultimate law enforcement agency guide to going mobile

Best practices for implementing a mobile device program

Free download

The business value of Red Hat OpenShift

Platform cost savings, ROI, and the challenges and opportunities of Red Hat OpenShift

Free download

Managing security and risk across the IT supply chain: A practical approach

Best practices for IT supply chain security

Free download

Digital remote monitoring and dispatch services’ impact on edge computing and data centres

Seven trends redefining remote monitoring and field service dispatch service requirements

Free download

Recommended

30 countries announce crackdown on ransomware payments
ransomware

30 countries announce crackdown on ransomware payments

15 Oct 2021
Senators seek to reform Section 230 protections
Policy & legislation

Senators seek to reform Section 230 protections

14 Oct 2021
Biden is confident in the nation’s cyber security efforts
cyber security

Biden is confident in the nation’s cyber security efforts

4 Oct 2021
Dual citizen sentenced to 11 years for role in North Korean crypto hacking scheme
hacking

Dual citizen sentenced to 11 years for role in North Korean crypto hacking scheme

10 Sep 2021

Most Popular

Best Linux distros 2021
operating systems

Best Linux distros 2021

11 Oct 2021
Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans
Laptops

Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans

11 Oct 2021
Windows 11 has problems with Oracle VirtualBox
Microsoft Windows

Windows 11 has problems with Oracle VirtualBox

5 Oct 2021