HP OfficeJet Pro 8720 review

HP's OfficeJet Pro 8720 is a fast and practical inkjet MFP for a home office or small business

IT Pro Verdict

The HP OfficeJet Pro 8720 is a solid all-rounder, with reasonable printing costs and good print quality. There are a few unfortunate niggles that hold it back, but overall, it's a very solid small business printer.


  • +

    Very high photocopying quality; Excellent print speeds; Strong feature-set;


  • -

    No option to secure print jobs; Limited printing options from USB; No bypass feed for special media;

HP's hulking OfficeJet Pro 8720 is one of the biggest A4 inkjet multifunction peripherals (MFPs) we've reviewed. That's largely down to an unusual printer design where paper is ejected away from you into a 150-sheet tray (most inkjets print towards you). The top portion contains a flatbed scanner with a 50-sheet automatic document feeder (ADF).

The OfficeJet Pro 8720 is perfectly specified for a busy small office, with support for wired and wireless networking, and a USB host port for walk-up print and scan jobs. Speeds are high, with HP claiming up to 24 pages per minute (ppm) for black A4 printing, and 20ppm for colour. The paper tray holds 250-sheets, but if you need to expand you can add another paper tray for a 500-page total. Both printer and scanner support automatic duplexing, so you can print, scan, copy or fax double-sided documents. Also, with this being 2016, there's a big colour touchscreen for control, and NFC for quick and easy pairing with mobile devices.

This MFP's touchscreen is intuitive, but not as responsive as HP's' best. We were disappointed to find a few simple office features were missing: there's no option to secure a print job, and from an inserted USB stick you can only print photos, not PDF or other document files. It's also a shame to find no bypass feed for special media.

These relatively minor grumbles aside, there's a lot to like about the OfficeJet Pro 8720. It's a particularly fast printer, delivering our black text test at 21.4 pages per minute (ppm), and at draft quality reaching 25.4ppm - faster than HP's claimed speed. Colour prints were impressively fast, too: its 8.6ppm on our graphics-heavy test is well above average. Fortunately, this speed doesn't come at the cost of quality: black text was crisp and dark, and graphics were strong and free of obvious grain or streaking - although we did spot a small amount of bleed through on our 80gsm test paper.

Photocopy quality was also very high, with single copies taking about 14 seconds, and a 10-page mono copy just 65 seconds. The same job in colour needed 90 seconds, which is still quite quick. Scan performance was a bit less impressive: while a 300 dots-per-inch (dpi) A4 scan took just nine seconds, there was a 46-second wait for a 600dpi photo scan. We're not fans of HP's over-simplified TWAIN scan interface, in which 150dpi scans aren't usually available. This MFP also failed to scan at 1,200dpi unless we completed a preview first and, as usual, scans at 600dpi and above appeared to have been digitally sharpened, with no opt-out.

While it's not perfect, this is generally a very good MFP. It's helped by reasonable ink costs of about a penny per black A4 page, or 4.3p in full colour - calculated for the 953XL colour and 957XL black cartridges. At this price, if you can live without a PCL driver, we'd recommend Epson's WorkForce Pro WF-5620DWF. If not, the OfficeJet Pro 8720 is a decent alternative.


The HP OfficeJet Pro 8720 is a solid all-rounder, with reasonable printing costs and good print quality. There are a few unfortunate niggles that hold it back, but overall, it's a very solid small business printer.

Simon Handby

After a brief career in corporate IT, Simon Handby combined his love of technology and writing when he made the move to Computer Shopper magazine. As a technology reviewer he's since tested everything from routers and switches, to smart air fryers and doorbells, and covered technology such as EVs, TVs, solar power and the singularity.

During more than 15 years as Shopper's long-time printer reviewer, Simon tried, tested and wrote up literally hundreds of home, small office and workgroup printers. He continues reviewing smart products and printers for a variety of publications, and has been an IT Pro contributor since 2010. Simon is almost never happier than when surrounded by printers and paper, applying his stopwatch and a seasoned eye to find the best performing, best value products for business users.