Twilio has appointed Google Hangouts inventor Chee Chew as chief product officer, helping developers create more immersive experiences for customers.
Chew has more than 25 years of experience helping businesses such as Amazon, Hewlett-Packard, Google and Microsoft improve the ways customers engage with their brands.
For example, in his latest role as vice president of consumer engagement at Amazon, he helped improve its mobile shopping experience.
As vice president of engineering at Google, Chew was instrumental in the development of Google Voice, Google Hangouts Seattle/Kirkland's Google Chrome, enabling customers to communicate more effectively and be more productive throughout their day.
"As an engineer by trade, I'm extremely passionate about helping Twilio continue to build APIs and SDKs that will empower developers," said Chew. "I'm excited to join Twilio and help developers and innovative businesses around the world build contextual and intelligent communications that will reinvent how companies engage with their customers."
Chew will use his experience working with developers to help Twilio focus on customer experience, enabling other businesses to offer enhanced contextual and intelligent communication to their clients.
He will sit on the executive leadership team and report to Twilio co-founder and CEO Jeff Lawson.
"Chee brings an incredibly unique combination of skills and experiences to Twilio - from running customer engagement for the world's largest e-commerce company to leading the invention of Google Hangouts," said Lawson.
"Chee's leadership in building outstanding products, teams and companies will be a great addition to the Twilio executive team."
-
What is polymorphic malware?Explainer Polymorphic malware constantly changes its code to avoid detection, making it a top cybersecurity threat that demands advanced, behavior-based defenses
-
Outgoing Kaseya CEO teases "this is just the beginning" for the companyOpinion We spoke to Fred Voccola who remains a key figurehead at the firm as it enters its next chapter...
-
What is ISO 9001?In-depth We explain the principles of ISO 9001 and who should consider getting certified
-
Getting buy-in on agileIn-depth How to successfully implement agile development
-
Gartner: Extreme transformation is on the horizon for some leadersNews PPM leaders must prepare for extreme transformation, according to the analyst firm
-
IT automation no threat to employee productivity, research showsNews A new report from the Economic Intelligence Unit shines a light on management automation fears.
-
Google urges businesses to get mobileNews The launch of Get Mo encourages companies to make their websites mobile and attract more customers to their brands.
-
Swiftlight reviewReviews Swiftlight's eponymous project management software is inexpensive and is aimed at novices. Karl Wright takes a closer look to find out whether it really is suitable for inexperienced users.
-
Web 2.0 to change business?News The speed and flexibility of so-called Web 2.0 tech is forcing enterprises to evolve, according to a new report.
-
Ministers out of the loop on IT projectsNews Poor project management and inexperienced staff are increasing risks for complex government IT programmes, according to a report from the Public Accounts Committee.
