Adobe erased users' photos with botched Lightroom update

The company has admitted that some customers' photos and presets are not recoverable

Adobe has admitted that users' images and presets have been permanently deleted due to a bug in the latest version of the Lightroom app for iOS and iPadOS

As first reported by PetaPixel, users started reporting missing files after updating Lightroom to version 5.4 earlier this week. 

Those affected lost photos, presets, edits, watermarks, and more. One Reddit user said that he lost two years of edits, and there are a number of similar complaints from people who lost important data.

The majority of those hit by the glitch were using local storage and hadn't upgraded content to Adobe's cloud storage service, although some paid users were also impacted and lost thousands of photos.  

Adobe has since pulled the botched update and release a new version of Lightroom for iOS and iPadOS (5.4.1) that "prevents this issue from affecting additional customers".

However, in a forum post, the company warned that "installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0."

"We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue," Adobe added.

In a follow-up statement, the company recommended that affected users try to restore an iCloud backup that might have the lost content, but reiterated there's no solution on Adobe's end to address the loss and no fix if there's no ‌iCloud‌ backup.  

News of this glitch comes just weeks after Canon warned that some users’ media has been permanently deleted following a coding error that arose from a botched attempt to switch its image.canon service to new software.

Featured Resources

Unlocking collaboration: Making software work better together

How to improve collaboration and agility with the right tech

Download now

Four steps to field service excellence

How to thrive in the experience economy

Download now

Six things a developer should know about Postgres

Why enterprises are choosing PostgreSQL

Download now

The path to CX excellence for B2B services

The four stages to thrive in the experience economy

Download now

Recommended

Adobe battles fake photos with editing tags
Software

Adobe battles fake photos with editing tags

14 Aug 2020
IBM teams with Adobe and Red Hat to drive personalized customer experiences
Cloud

IBM teams with Adobe and Red Hat to drive personalized customer experiences

20 Jul 2020
Walgreens teams with Adobe and Microsoft for customer insights platform
digital transformation

Walgreens teams with Adobe and Microsoft for customer insights platform

2 Jul 2020

Most Popular

Microsoft is submerging servers in boiling liquid to prevent Teams outages
data centres

Microsoft is submerging servers in boiling liquid to prevent Teams outages

7 Apr 2021
Xiaomi Redmi Note 10 Pro review: Champagne tastes on a lemonade budget
Mobile Phones

Xiaomi Redmi Note 10 Pro review: Champagne tastes on a lemonade budget

13 Apr 2021
NSA uncovers new "critical" flaws in Microsoft Exchange Server
servers

NSA uncovers new "critical" flaws in Microsoft Exchange Server

14 Apr 2021