The KPIs you should be measuring

Managed service providers are here to stay. Their benefits to clients include improved security, cost savings over in-house IT, and better uptime. Unfortunately for MSPs, they may be seen as interchangeable.

Software-as-a-Service is one of the fastest-growing MSP segments. But the move towards SaaS lowers the barriers to changing providers.

This whitepaper looks at how MSPs can measure performance and evaluate their relationships with clients, delight those clients, and increase loyalty.