The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers.
Within the “Voice of the Customer,” Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction.
Gartner Peer Insights is a free peer review and rating platform designed for enterprise software and services decision makers. Find out who the leaders are in this market.
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‘A complete accuracy collapse’: Apple throws cold water on the potential of AI reasoning – and it's a huge blow for the likes of OpenAI, Google, and AnthropicNews Apple published a research paper on the effectiveness of AI 'reasoning' models - and it seriously rains on the parade of the world’s most prominent developers.
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Questions raised over AI’s impact as studies tout conflicting adoption outcomesNews Two reports highlight the difficulty of judging the impact of AI on jobs, productivity, and wages
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Sick and tired of spreadsheets? Perplexity’s new tools can help with thatNews Perplexity Labs is available now for Pro subscription users
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Meta faces new ‘open washing’ accusations with AI whitepaperNews The tech giant has faced repeated criticism for describing its Llama AI model family as "open source".
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Agentic AI is coming for customer service jobsNews A report from Cisco shows the agentic AI shift is coming “faster than anyone anticipated”
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“Public trust has become the new currency for AI innovation”: Why SAS is ringing the alarm bell on AI governance for enterprisesNews Demonstrating responsible stewardship of AI could be the key differentiator for success with the technology, rather than simply speed of adoption
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SAS wants its AI agents to supercharge workers, not replace themSAS has announced a new agentic AI service aimed at helping enterprises deploy agents alongside domain-specific AI models.
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Microsoft says workers should believe the hype with AI tools: Researchers found Copilot users saved three hours per week sifting through emails, gained more focus time, and completed collaborative tasks 20% fasterNews Using AI tools paid dividends for some workers, but alternative research shows it could create problems for others down the line.
