Gartner CRM: Customer relationship management not about technology
Analyst firm tells conference attendees that CRM is a vital aspect of business strategy which needs a company-wide vision and cultural support to sustain it.
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Switzerland edges away from Microsoft with OpenDesk trialNews The Swiss government is testing whether it can drop Microsoft in favor of an open source rival for sovereignty and resilience
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The NCSC is calling for a crackdown on shadow AINews Organizations are urged to identify shadow AI use and tighten up security procedures
