Dongle users don’t know their download limits

Dongle

Mobile broadband users are unaware of their download limits, leaving them open to hefty charges from their mobile networks.

Price comparison site moneysupermarket.com conducted a survey, which showed that 54 per cent of users didn't know what their download limit was and almost a quarter didn't even know they had one.

James Parker, manager of mobiles and broadband at the website, said: "Dongle users are most at risk of incurring charges from exceeding download allowances as limits on dongles tend to be much lower than fixed line packages."

According to Parker, a user with a 3GB limit on an O2 dongle could end up paying 200 for every extra GB they download and a 3 user would incur a 100 charge per GB.

Both firms do text the user once they have reached their limit.

Other companies, like Vodafone, Orange and Virgin, charge closer to 15 with T-Mobile the only one that does not charge at all.

Parker concluded: "Whilst the portability is great, users need to be aware that dongles are most suitable for light users, fixed line is a better value option for heavy users."

Jennifer Scott

Jennifer Scott is a former freelance journalist and currently political reporter for Sky News. She has a varied writing history, having started her career at Dennis Publishing, working in various roles across its business technology titles, including ITPro. Jennifer has specialised in a number of areas over the years and has produced a wealth of content for ITPro, focusing largely on data storage, networking, cloud computing, and telecommunications.

Most recently Jennifer has turned her skills to the political sphere and broadcast journalism, where she has worked for the BBC as a political reporter, before moving to Sky News.