RIM recalls 1,000 BlackBerry Playbooks from Staples
RIM is recalling 1,000 of its brand new tablet devices after they were shipped with faulty OSs.

Research in Motion (RIM) has been forced to recall almost 1,000 units of its new tablet device the BlackBerry PlayBook.
Following reports of a memo from office supplier Staples about over 900 faulty PlayBooks, RIM made an official statement on the actual number of duff units and the nature of the problem.
It seems a single batch of 1,000 PlayBooks shipped with a dodgy operating system installed, a version of the BlackBerry Tablet OS which RIM say would be "unable to properly load software upon initial setup."
The PlayBooks in question were of the 16GB variety and RIM asserted most would still be in the shops, rather than sold to customers.
The problem has affected Staples stores in the US, but there's currently no word on these problems in Europe or elsewhere.
RIM said: "In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance. "
Crackberry and Engadget have released complete lists with the serial numbers of all affected devices to allow buyers to check if theirs needs replacing.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
The PlayBook has received largely positive feedback from reviewers and commentators, despite early allegations from analysts it would be "dead on arrival." It does have its detractors though, with some suggesting the lack of features, such as native email support, indicated a "rush job."
However, this recall hiccup is still a little embarrassing for RIM, particularly in the face of other knock backs. It was recently criticised for company strategy and performance by financial analysts and the subsequent depreciation of RIM shares.
-
The IT industry’s shift to circular, low-carbon solutions
Maximize your hardware investment and reach your sustainability goals with HP’s Renew Solutions
-
Lenovo ThinkPad X9 14 Aura Edition review
Reviews This thin and light ultraportable will draw you in with its vibrant screen – but it isn't as powerful as some of its competitors
-
Blackberry revenue falls by 4% as cyber security division takes hit
News Despite this, the company’s Internet of Things (IoT) division increased its revenue by 28% as it attracted new customers from the automotive sector
-
BlackBerry revival is officially dead as OnwardMobility shuts down
News The Texas-based startup is mysteriously shutting down and taking its ultra-secure 5G BlackBerry with it
-
BlackBerry and AWS are developing a standardized vehicle data platform
News Platform will give automakers a standardized way to process data from vehicle sensors in the cloud
-
BlackBerry thwarts mobile phishing attacks with new AI tools
News The company's Protect Mobile platform alerts users to potential malware before a link is clicked
-
BlackBerry Persona Desktop delivers zero-trust security at the endpoint
News New security solution learns user behavior and can take action if there’s an abnormality
-
A 5G BlackBerry phone with physical keyboard is coming in 2021
News The business phone to be resurrected with OnwardMobility and FIH Mobile planning a security-savvy enterprise handset
-
The business smartphone is dead
In-depth BlackBerry’s demise signals the end of the business-first handset
-
BlackBerry Key2 review: The best physical keyboard no one asked for
Reviews Despite the improvements, the flaws of BlackBerry’s Key range are still front and centre