IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Apple extends faulty hard drive replacement programme

Faulty Seagate 1TB drives found in older iMac models.

Apple Logo

Apple has extended its hard drive replacement programme to include iMac all-in-one computers dating back to October 2009.

Originally, the firm was set to replace disks in iMacs bought between May 2011 and July 2011.

The programme has now been expanded to cover machines purchased between October 2009 and July 2011. Owners of 21.5-inch or 27-inch iMacs from that period may qualify for a free hard drive replacement.

The launch of the initiative follows on from the discovery of a problem with Seagate drives that caused them to fail "under certain conditions".

Replacing hard drives in all-in-one machines is no mean feat. It involves taking the display off, so will require the machine to be fixed up by Apple or one of its Authorised Service Providers for free.

Users have three years from the purchase date or until 12 April 2013 to get their machines seen to.

Apple has provided a webpage where iMac users can enter the device's serial number to see if it qualifies for a hard drive replacement.

The consumer electronics giant has urged customers to take up the offer "as soon as possible".

It is not known how many drives are affected by the problem. Users that replaced drives before learning of the replacement programme should contact Apple for a refund here>.

The news of the programme extension comes just days before an Apple event where it is thought the firm will unveil a refresh of the entire iMac line-up and an iPad mini that will compete with the Google Nexus 7 and Amazon Kindle Fire HD.

Featured Resources

The state of Salesforce: Future of business

Three articles that look forward into the changing state of Salesforce and the future of business

Free Download

The mighty struggle to migrate SAP to the cloud may be over

A simplified and unified approach to delivering Enterprise Transformation in the cloud

Free Download

The business value of the transformative mainframe

Modernising on the mainframe

Free Download

The Total Economic Impact™ Of IBM FlashSystem

Cost savings and business benefits enabled by FlashSystem

Free Download

Recommended

Wired2Fire Ultima WS Home Office PC review: A promising future
Hardware

Wired2Fire Ultima WS Home Office PC review: A promising future

10 Aug 2022
Acer Aspire XC-1660 review: A clear winner for value
Hardware

Acer Aspire XC-1660 review: A clear winner for value

27 Jul 2022
Best business keyboards for 2022: Top choices for homeworkers and the office
Hardware

Best business keyboards for 2022: Top choices for homeworkers and the office

26 Jul 2022
Apple cuts ties with Jony Ive after 30 years
Hardware

Apple cuts ties with Jony Ive after 30 years

13 Jul 2022

Most Popular

Why convenience is the biggest threat to your security
Sponsored

Why convenience is the biggest threat to your security

8 Aug 2022
How to boot Windows 11 in Safe Mode
Microsoft Windows

How to boot Windows 11 in Safe Mode

29 Jul 2022
Microsoft successfully tests emission-free hydrogen fuel cell system for data centres
data centres

Microsoft successfully tests emission-free hydrogen fuel cell system for data centres

29 Jul 2022