Magic Quadrant for enterprise conversational AI platforms
An evaluation of the conversational AI platform (chatbot) market
This Magic Quadrant report evaluates suitable vendors of chatbot platforms and provides insights into the conversational AI landscape.
Segmenting the vendors into three specific areas, discover the key focus areas of business-automation centric and user-experience centric platforms, and the strengths and benefits to consider in your selection process.
You will learn:
- Why Gartner® positioned IBM in the Leaders quadrant
- The key attributes of IBM's Conversational AI Platform—watsonx Assistant
- How to make smart and fast investment decisions.
Download now to read the full report.
Provided by IBM
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.
For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.
-
AI agents aren’t cutting it in customer serviceNews Three-quarters of companies have had to pause or halt deployments of AI agents in customer service
-
How to build trust into automation at scaleIndustry Insights How channel partners can scale robotics securely while building customer trust
-
Your customers aren’t keen on that customer service chatbot you introduced – here's whyNews Consumers still prefer interacting with real people, not clunky chatbots
-
Can robots work safely alongside humans? This one industry leader thinks we're not far awayNews Humanoid robots and people will be able to work truly side-by-side this year, according to the CEO of one leading robotics company.
-
Put AI to work for IT operationswhitepaper Reduce the cost and complexity of managing hybrid applications
-
AI in the retail industry is spreading beyond the IT departmentNews AI has become a strategic imperative for retailers, delivering marked productivity gains
-
Maximizing contact center operations with generative AI assistants backed by responsible AI principleswhitepaper Reduce the cost and complexity of managing hybrid applications
-
IBM just launched powerful new open source AI models – here’s what you need to knowNews Available under the Apache 2.0 license, IBM's Granite 3.0 models are trained on enterprise data and can out-perform the competition


