Find out why AI is essential to transforming customer service—and how to meet customer service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.
Learn the answers to these and other common questions:
- How AI creates a competitive edge?
- How to scale AI across business?
- How to advance trustworthy AI?
Read now
Provided by IBM
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What is polymorphic malware?Explainer Polymorphic malware constantly changes its code to avoid detection, making it a top cybersecurity threat that demands advanced, behavior-based defenses
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Outgoing Kaseya CEO teases "this is just the beginning" for the companyOpinion We spoke to Fred Voccola who remains a key figurehead at the firm as it enters its next chapter...
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Generative AI adoption is 'creating deep rifts' at enterprises: Execs are battling each other over poor ROI, IT teams are worn out, and workers are sabotaging AI strategiesNews Execs are battling each other over poor ROI, underperforming tools, and inter-departmental clashes
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‘If you want to look like a flesh-bound chatbot, then by all means use an AI teleprompter’: Amazon banned candidates from using AI tools during interviews – here’s why you should never use them to secure a jobNews Amazon has banned the use of AI tools during the interview process – and it’s not the only major firm cracking down on the trend.
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A big enforcement deadline for the EU AI Act just passed – here's what you need to knowNews The first set of compliance deadlines for the EU AI Act passed on the 2nd of February, and enterprises are urged to ramp up preparations for future deadlines.
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This startup wants to simplify AI adoption through a single “orchestration” platform – and it includes access to popular models from Meta, OpenAI, and AnthropicNews Nexos.ai wants to speed things up for enterprises struggling with AI adoption
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How today’s five-year-old children will shape tomorrow’s IT workerswhitepaper We look at the role that Generation Alpha will play in a future workforce and the implications that may have for the way we approach education today
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The gig economy: Past, present, and futurewhitepaper The rise of the Gig Economy represents a new era of flexible working despite being plagued with controversies
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What tomorrow’s tech leaders can learn from today’swhitepaper AI impacts all sectors and is transformative for business, but what is AI and how does it work?
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Execs are happy to let AI make decisions for them, and it’s got IT workers worriedNews IT decision makers are more cautious than the C-suite with AI adoption
