AI academy: Put AI to work for customer service
Why AI is essential to transforming customer service
Find out why AI is essential to transforming customer service—and how to meet customer service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.
Learn the answers to these and other common questions:
- How AI creates a competitive edge?
- How to scale AI across business?
- How to advance trustworthy AI?
Read now
Provided by IBM
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Morgan Stanley research warns AI is having a huge impact on jobsNews Analysis of five sectors highlights an "early warning sign" of AI’s impact on jobs
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AI is “forcing a fundamental shift” in data privacy and governanceNews Organizations are working to define and establish the governance structures they need to manage AI responsibly at scale – and budgets are going up
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MoD and Oracle forge closer ties as IT modernization acceleratesNews The UK’s defence ministry will move legacy systems to Oracle Cloud Infrastructure as part of the expanded agreement
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AI tools are a game changer for enterprise productivity, but reliability issues are causing major headaches – ‘everyone’s using AI, but very few know how to keep it from falling over’News Enterprises are flocking to AI tools, but very few lack the appropriate infrastructure to drive adoption at scale
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CEOs think workers are becoming hostile to AI tools, but they’re pushing ahead with adoption anywayNews Executives are driving the adoption of AI tools despite concerns workers will push back
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The public sector is bullish on agentic AI – but data readiness will be its undoingNews Nine-in-ten public sector organizations worldwide are planning to explore, pilot, or implement agentic AI in the next two to three years.
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Generative AI adoption is 'creating deep rifts' at enterprises: Execs are battling each other over poor ROI, IT teams are worn out, and workers are sabotaging AI strategiesNews Execs are battling each other over poor ROI, underperforming tools, and inter-departmental clashes
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‘If you want to look like a flesh-bound chatbot, then by all means use an AI teleprompter’: Amazon banned candidates from using AI tools during interviews – here’s why you should never use them to secure a jobNews Amazon has banned the use of AI tools during the interview process – and it’s not the only major firm cracking down on the trend.
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A big enforcement deadline for the EU AI Act just passed – here's what you need to knowNews The first set of compliance deadlines for the EU AI Act passed on the 2nd of February, and enterprises are urged to ramp up preparations for future deadlines.
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This startup wants to simplify AI adoption through a single “orchestration” platform – and it includes access to popular models from Meta, OpenAI, and AnthropicNews Nexos.ai wants to speed things up for enterprises struggling with AI adoption
